Joy Mwihaki Gichuki

Joy Mwihaki Gichuki

About

Detail

Executive Assistant at Starpins Travel Agency
Nairobi County, Kenya
Contact Joy regarding: 
Flexible work
Starting at USD10/hour
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Internships
Starting at USD400/month
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Finding candidates
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Finding mentors
Finding co-founders
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Résumé

Jobs verified_user 0% verified
  • S
    Executive Assistant
    Starpins Travel Agency
    Aug 2024 - Current (2 years 1 month)
    • Provided comprehensive administrative support including filing, scanning, and maintaining contact databases for efficient operations. • Managed the executive's calendar, scheduled appointments, and prioritized tasks to ensure smooth workflow. • Streamlined communication processes and improved efficiency within the team by implementing new organizational strategies. • Utilized prospect research skills to identify potential business opportunities and key contacts, enhancing partnerships and client relations. • Applied project management techniques to coordinate various tasks, handle logistics, and ensure deadlines were met for large-scale travel programs and events. • Employed proofreading abilities to review and finalize communic
  • S
    Personal Assistant
    SKYPINS TRAVEL AGENCY
    Nov 2023 - Jan 2025 (1 year 3 months)
    As a Personal Assistant, I acted as the first point of contact for callers, efficiently managing emails and phone calls by responding, passing on messages, or highlighting them for my manager’s attention. I was responsible for managing diaries and organizing meetings and appointments, often controlling access to the manager/executive. Additionally, I booked and arranged travel, transport, and accommodation, while also organizing events and conferences. I reminded the manager/executive of important tasks and deadlines, and I typed, compiled, and prepared reports, presentations, and correspondence. My role included managing databases and filing systems, implementing and maintaining procedures and administrative systems, and liaising with staf
  • S
    International Travel Consultant
    SKYPINS TRAVEL AGENCY
    May 2023 - Nov 2023 (7 months)
    Research, explore and study different travel destination options Research destination and travel prices, customs, weather conditions, reviews etc. Research and study clients’ specifications and wishes Suggest suitable travel options that best suite clients' needs Plan and organize travels Book tickets, reserve accommodation, organize rental transportation Inform clients and provide useful travel material such as guides, maps and event programs Collect deposits and balances Offer and promote different services and offerings Keep learning about latest industry trends Attend webinars, conferences and other educational programs Build and maintain relationships with clients
  • CloudFactory
    AI Data Trainer
    CloudFactory
    Jan 2023 - Jan 2025 (2 years 1 month)
    As an AI Data Trainer, I interpreted data and analyzed results using statistical techniques, providing ongoing reports to enhance decision-making processes. I collaborated with data scientists and engineers to improve AI algorithms, significantly enhancing accuracy and performance. I maintained data quality standards and contributed to the development of innovative AI solutions. My responsibilities included developing and implementing databases, data collection systems, and data analytics strategies that optimized statistical efficiency and quality. I identified, analyzed, and interpreted trends or patterns in complex data sets to locate and correct code problems effectively. Working closely with management, I prioritized business and infor
  • U
    Customer Service Agent
    UniAbroad Education Services
    Dec 2021 - May 2022 (6 months)
    Planned, organised and supervised day-to-day operations for current and future educational events. Secure the Individual Educational Plan (IEP). Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolutions. Keep records of customer interactions, process customer accounts and file documents.
  • CloudFactory
    Emergency Reporter
    CloudFactory
    Nov 2021 - Jan 2023 (1 year 3 months)
    Listened to live 911 calls from first responders Reported on cases in actual time Warned citizens on crucial emergencies per state Monitor and follow up on emergencies
  • S
    Administrative Assistant
    Surfcity Ltd
    Jan 2019 - Jan 2022 (3 years 1 month)
    As an Administrative Assistant, I was responsible for a variety of essential tasks that ensured the smooth operation of the office, including answering and directing phone calls, organizing and scheduling appointments, and planning meetings while taking detailed minutes. I wrote and distributed emails, correspondence memos, letters, faxes, and forms, and assisted in the preparation of regularly scheduled reports. I developed and maintained an efficient filing system, updated and maintained office policies and procedures, and ordered office supplies while researching new deals and suppliers. Additionally, I maintained contact lists, booked travel arrangements, and submitted and reconciled expense reports. I provided general support to visito
Education verified_user 0% verified
  • P
    Bachelor's degree, International Relations and Affairs
    Pioneer International University
    Jan 2018 - Dec 2021 (4 years)
Projects (professional or personal) verified_user 0% verified
  • U
    Personal
    UniAbroad Education Services
    Apr 2020 - Current (6 years 5 months)