J
Joy Joshua
About
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Ilorin, Kwara, Nigeria
Résumé
Jobs
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Customer Support AgentMONIEPOINTJan 2023 - Current (3 years 5 months)• Providing prompt and accurate solutions to difficulty experienced by customers. • Customer orientation • Keep records of customer interactions, process customer accounts and file documents. • Identify and assess customers' needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide step by step guides on product usage.- LTutorLEAD WORD INTERNATIONAL ACADEMYJan 2022 - Dec 2023 (2 years)• Ensure the pupils are professionally taught. • Ensure the professional delivery and completion of lessons. • Setting subject lesson notes and ensuring educational materials are in line with the lesson plan. • Paying rapt attention to the total wellbeing of the pupils.
- YAdministrative Officer (Brand Promotion and Customer Relations)YEKODS SERVICE LIMITEDJan 2019 - Dec 2019 (1 year)• Documentation of events and special schedules. • Picking of Customers calls for enquiry and liaising with new customer. • Taking of feedback from customers and making a report on actions step to address them. • Promoting the organisation services through social network and facial contact (Marketing). • Supervision and construction of report for each day activity from all departments
- IInternship Administrative Assistant, Party and Election Monitor (EPM DEPARTMENT)INDEPENDENT NATIONAL ELECTORAL COMMISSION, NIGER STATEJan 2017 - Dec 2018 (2 years)• Typing of reports. • Planning of election sensitisation programs. • Enlightenment of the general public about elections procedure and how to cast vote.
Education
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- UB.A History and International Studies, Second Class Upper DivisionUniversity of Ilorin, Ilorin NigeriaJan 2014 - Dec 2017 (4 years)
- AAdvanced levelAhmadu Bello University, Zaria Kaduna StateJan 2013 - Dec 2014 (2 years)
- LSecondary School Leaving CertificateLagos Anglican Grammar School, Lagos StateJan 2006 - Dec 2012 (7 years)
- OPrimary School leaving CertificateOloye Private School, Mayegun, Lagos StateJan 2001 - Dec 2006 (6 years)