Joyce ofili

Business AnalystAI Operations, Data Reporting & Digital Transformation

Amgen

May 2024 - Current (2 years 2 months)

• Led the end-to-end lifecycle of enterprise-wide AI/ML and automation solutions from ideation to scalable launch, aligning strategy with business needs, bridging technical and executive teams, and scaling enterprise-ready AI/ML products that deliver business value. Defined KPIs and dashboards to measure adoption, productivity, and business impact. • Delivered 10+ AI-enabled products, including GenAI/ML agents, automation frameworks, and enterprise integrations (Salesforce Chatbot, Virtual Assistants, IoT Plant Pulse, Predictive Maintenance, Expense Approval Bot), driving cost savings, efficiency, and adoption across business units. • Reduced onboarding incidents in manufacturing by 75% via SOP Virtual Assistant; deployed predictive main

DataScientist- Consultant

CDC Foundation

Nov 2021 - Sep 2022 (11 months)

• Directed design and modernization of scalable data platforms (Azure, Databricks, Snowflake, AWS), reducing processing times by up to 40% and accelerating AI model deployment. • Oversaw enterprise data pipelines and lake house infrastructure, enabling high-volume ingestion, preparation, and analytics across diverse sources. • Launched GenAI and NLP models (chatbot optimization, transcript topic modeling), achieving 80%+ accuracy and boosting first-contact resolution by 30%. • Deployed a Gen AI model for Topic Modeling using customer transcripts, achieving over 80% accuracy in generated tags through fine tuning model using Retrieval-Augmented Generation (RAG). • Championed responsible AI practices, delivering executive workshops and em

GENAI Business Analyst

Genentech

Jul 2021 - Apr 2024 (2 years 10 months)

• AI & Technology Solutions Product Owner, responsible for driving digital maturity assessments, conducting requirements gathering sessions, developing a digital product strategy & roadmap, facilitating sprint planning, AI automation initiatives backlog prioritization, performing cost/benefit analysis, managing vendor selection, and overseeing budget administration. • Led cross-functional teams of portfolio managers, data scientists, engineers, and architects to define business cases and deliver AI-powered enterprise solutions from strategy through launch, ROI, and governance. • Delivered 15+ AI-enabled solutions (ChatGPT Enterprise, M365 Co-pilot, recommendation engines, workflow automation, predictive analytics, knowledge assistants),

M

TechnicalProductOwner |Python

MicrosoftOffice Suite, PowerBI

May 2016 - Aug 2019 (3 years 4 months)

• Directed development, delivery, and optimization of AI-driven operations products, defining use cases, workflows, and success metrics. Prioritized features, managed cross-team dependencies, and collaborated with UX, engineering, and QA to ensure enterprise-ready solutions and continuous improvement • Led ML powered product/feature development lifecycle including discovery sessions, business case creation, user journey mapping, and detailed backlog of user stories, resulting in successful execution of 4+ ML and data analytics- based projects. • Collaborate with the stakeholder and clients to gather requirements, develop epics, user stories design software product features and solution architecture to deliver minimum viable solutions/pro

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Data Scientist |AI

Apr 2013 - Dec 2017 (4 years 9 months)

• Supported the design, development, and optimization of data applications on cloud platforms (AWS/Azure/GCP) • Successfully integrated third-party APIs into the existing data pipeline, expanding data sources and insights for analytics team. • Performed data cleaning, and validation tasks using SQL to ensure data accuracy and integrity. • Designed interactive dashboards using (Tableau, PowerBI, Excel) to visualize clinical data, enhancing data-driven decision making and improving health outcomes by 20%. Analyzed large datasets encompassing claims, EHR, and clinical data to identify trends and opportunities, boosting cost savings by 25% • Modelled business processes, system interactions, data structures and flows using enterprise archit

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