J

Joyce Cardoso

About

Detail

Customer Success Specialist
Colombia

Contact Joyce regarding: 
Flexible work
Starting at USD13/hour
connect_without_contact
Finding mentors
groups
Networking

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Shift4
    POS Support Technician I
    Shift4
    Feb 2022 - Apr 2023 (1 year 3 months)
    Help different merchants with requests and technical support. Work with Future Pos software and onyx all-in-one computers. Provide on the phone support and solve incoming issues. Create, update and solve tickets throught the ticketing system. Make sure all merchants will be well assisted. Refer to a supervisor and properly escalate the issues.
  • A
    Customer Operations Specialist
    Apploi
    Jan 2022 - Jun 2023 (1 year 6 months)
    Perform accurate and efficient data entry tasks, ensuring the integrity and quality of data. Manage clients' profiles in the Truman system, updating and maintaining information. Organize spreadsheets and input data into databases, ensuring data is structured and organized. Proficiently handle Excel and various scripting languages to automate tasks and streamline processes. Utilize tools such as SQL, Dbeaver, Twilio, and Django Integrations to enhance operational efficiency. Conduct data management tasks, including data cleaning, validation, and normalization. Perform data analysis to identify trends, patterns, and insights, providing actionable recommendations. Collaborate with cross-functional teams to integrate systems and ensure seamless
  • P
    Onboarding Specialist-Technical Support
    Pos-Solutions
    Jan 2021 - Jan 2022 (1 year 1 month)
    Facilitated onboarding process for new merchants, collaborating with the sales team. Organized and managed quotations and agreements for new clients. Conducted training sessions with the onboarding team to optimize installation processes. Provided internal merchant support on point-of-sale functionality, settings, and programming features.
Education verified_user 0% verified
  • D
    Diplomado in Big Data and Analytics
    Jan 2023 - Jun 2023 (6 months)
  • U
    International Affairs
    Université de La Rochelle
    Jul 2018 - Dec 2019 (1 year 6 months)
  • Universidade Federal da Paraíba
    Foreign Languages Applied to International Affairs
    Universidade Federal da Paraíba
    Mar 2015 - Mar 2020 (5 years 1 month)