Joyce Anne Nacion

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Senior Payments Associate

AEL Business Solutions INC.

Nov 2022 - Jan 2025 (2 years 3 months)

• Task Assignment & Prioritization: Assign tasks to Associates, taking into account project priorities, timelines, and available resources to ensure optimal workflow and timely delivery. • Timely Delivery & Communication: Ensure all deliverables and reports are met on time, meeting both internal development and external product team expectations. • Handling team and leadership responsibilities, focus on strategic decision-making. • Analyse and evaluate current operational procedures and recommend and implement improvements to enhance quality and efficiency • Manage audit remediation efforts by establishing necessary controls and securing appropriate approvals • Use creative problem-solving and logical thinking to address highly comple

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Payments Associate

AEL Business Solutions INC.

Jan 2015 - Oct 2022 (7 years 10 months)

• Accurately and timely process withdrawal transactions, ensuring all requirements are met and procedures followed • Audit transactions to identify any irregularities or potential fraud. Take necessary actions to mitigate risks, escalate issues to relevant departments, and ensure proper follow-through. • Check the payment request details and back-end systems to verify all deposits and/or withdrawal claims, ensuring all transactions are appropriately documented. • Handles all withdrawal request and validate bank accounts. • Responsible for online payment transfer in different currencies to the clients in the fastest and accurate manner at once • Coordinate with agent agent's regarding concerns and deficiencies apprehended • Handles co

Customer Master Data Analyst

Accenture

Apr 2013 - Dec 2014 (1 year 9 months)

• Perform data entry and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems. Assess and resolve non-standard and standard issues or problems. Seek advice and escalate issues when faced with tasks outside the scope of work. • Ensures customer master data maintenance activities are completed within TAT and provides ongoing support to BP sales team and customers. This role also handles various queries raised by the customer and sales on a regular basis. • Using SAP ERP System • Working with SLAs • BPO Operational Excellence

Billing Analyst

Accenture

Nov 2009 - Mar 2013 (3 years 5 months)

• Reconciling payments to customer invoice • Resolving and researching discrepancies between payments and customer invoice • Communicating and coordinating discrepancies to onshore counterparts to resolve outstanding issues • Responding to onshore inquiries on assigned accounts • Researching and providing information to onshore counterparts to effect adjustments, write-off, refund, DVPs and appropriate leters • Ensures that targets are met based on contractual service level agreement providing input to process improvements • Identifying issues related to their area of responsibility and providing possible solutions • Using Oracle System, Rumba mainframes forms and databases • Working with SLAs • BPO Operational Excellence

Joyce Anne Nacion

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