Joyce Anne Delos Santos

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Foreign Exchange Consultant

Lotus Foreign Exchange

Mar 2025 - Aug 2025 (6 months)

Providing personalized customer service. Provides expert advice and assistance to individuals and businesses regarding foreign currency transactions.
Virtual Assistant - Social Media and Digital Marketing

Invest with Roots

Mar 2022 - Mar 2025 (3 years 1 month)

- Created social media templates and marketing materials to enhance brand visibility and engagement. - Managed social media posts and responses, ensuring timely interaction with the audience. - Provided administrative support to streamline operations and improve efficiency. - Delivered exceptional customer service by responding to messages, comments, and inquiries on social media, resolving issues, and ensuring a positive online experience for customers, which contributed to brand loyalty and satisfaction.
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Campaign Management Officer / Customer Experience/ UI and UX Designer

SM Invesment Corp.

Nov 2021 - Jul 2024 (2 years 9 months)

In my role as a Campaign Management Officer / Customer Experience / UI and UX Designer, I collaborated with teams to gather and assess design requirements, ensuring that all UI elements, mockups, and prototypes were aligned with user needs. I created graphics and adjusted layouts based on feedback, while also ensuring adherence to established style standards. Additionally, I reviewed and clarified campaign requests, managed and executed campaign blasts, and maintained templates while tracking performance metrics. A key aspect of my work involved focusing on improving the overall customer experience; by designing user-friendly interfaces and managing campaigns informed by customer feedback and behavior, I was able to integrate customer servi
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Shift Supervisor

and Convenient Store

Apr 2019 - Oct 2021 (2 years 7 months)

Handle reporting, customer service, and business retention. Conduct market analysis and collaborate with managers.

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Joyce Anne Delos Santos

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