J
Jovim Ian Fernandez
About
Detail
Inside Sales Associate | Appointment Setter | Revenue-Focused Customer Engagement
Western Visayas, Philippines
Contact Jovim regarding:
work
Full-time jobs
Résumé
Jobs
verified_user
0% verified
Appointment Setter / Inside Sales AssociateGuaranteed EstimatesNov 2024 - Dec 2025 (1 year 2 months)• Conducted high-volume outbound calls to homeowners to promote free roof estimates for repair and replacement services.
• Qualified prospects based on property needs, urgency, and eligibility before scheduling appointments.
• Set clear expectations regarding services, timelines, and follow-up procedures to increase show rates.
• Maintained accurate lead notes and appointment details to support sales closers and operations teams.- Customer Service & Sales Support RepresentativeTeleperformance PhilippinesFeb 2022 - Aug 2025 (3 years 7 months)• Supported customer-facing sales and retention efforts for travel and financial technology accounts.
• Handled inbound inquiries and email communications with a focus on issue resolution, retention, and satisfaction.
• Transitioned seamlessly between accounts following program changes, maintaining performance metrics.
• Assisted customers with product understanding, account actions, and next-step recommendations. - Customer Service RepresentativeiQorFeb 2021 - Jan 2022 (1 year)• Delivered customer support while identifying upsell and cross-sell opportunities when appropriate.
• Maintained professionalism and efficiency in a high-call-volume environment. - Customer Service RepresentativeConcentrixMay 2019 - Nov 2020 (1 year 7 months)• Provided phone-based customer assistance while meeting productivity and quality benchmarks.
• Strengthened communication and persuasion skills through daily customer interactions. - Customer Service RepresentativePanasiatic SolutionsJan 2013 - Sep 2014 (1 year 9 months)• Supported customers through phone-based service while developing foundational sales communication skills.
Education
verified_user
0% verified
- BHigh School DiplomaBata National High SchoolJun 2007 - Mar 2011 (3 years 10 months)Completed second-year college coursework toward a Bachelor of Science in Psychology.