Joven Baring
About
Detail
Province of Cebu, Philippines
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work
Full-time jobs
Starting at
USD1.5k/month
Flexible work
Résumé
Jobs
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Freelance Executive AssistantRemoteOct 2024 - Sep 2025 (1 year)As a Freelance Executive Assistant, I provide comprehensive executive support to C-level executives at a digital marketing agency and a law firm, expertly managing complex scheduling across multiple time zones. I implement an inbox zero strategy for executives handling over 100 daily emails, utilizing structured triage and filing systems to ensure that critical business communications are prioritized and never overlooked. I coordinate international appointments and strategic planning sessions, ensuring seamless communication and collaboration. Additionally, I handle confidential document control and proprietary business information, leveraging tools such as Google Workspace, Filevine, QuickBooks, and Claude/ChatGPT to enhance efficiency. My- EOperations DirectorEnglishCentral, Cebu, PhilippinesJun 2019 - Current (7 years 1 month)As Operations Director, I direct operational functions for an online English-learning platform serving millions of users across 100+ countries, reporting directly to the CEO. I manage a team of over 500 tutors and support staff distributed across Japan, Korea, Vietnam, Hong Kong, and the United States. I have built a scalable operations infrastructure that supports company growth while maintaining a 99% uptime. Through strategic outsourcing with partner centers, I successfully reduced operational costs by 15-20% while upholding quality standards. Additionally, I led business continuity planning, which included emergency office relocations and a full transition to remote work for 500 personnel, achieving minimal service disruption. In my per
- EOperations & Training SupervisorEnglishCentral, Cebu, PhilippinesMar 2013 - Jun 2019 (6 years 4 months)Managed daily operations during critical acquisition period, integrating Japanese startup Langrich with US-based EnglishCentral platform. Led post-acquisition integration of entire tutor workforce with 100% retention rate, ensuring seamless service delivery throughout ownership transition. Created comprehensive training programs and operational manuals adopted company-wide, standardizing processes across international offices. Implemented performance tracking systems identifying problem areas early and facilitating targeted improvements, establishing foundation for current quality standards.
Education
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- UDiploma of Technology, ElectronicsUniversity of Southeastern Philippines, Davao CityJan 1998 - Dec 2001 (4 years)DOST-SEI Undergraduate Scholarship recipient for three years
Projects (professional or personal)
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- AAI Intake & Routing AgentMay 2026 - Current (2 months)Agentic workflow using Claude API tool calling with forced structured outputs. Classifies inbound requests, retrieves account context, drafts responses, and escalates exceptions to a human reviewer.
- SSOP Knowledge Agent (RAG)May 2026 - Current (2 months)RAG pipeline over operational SOPs using Claude Haiku, Voyage AI embeddings, and Supabase pgvector. Chunks, embeds, and retrieves SOP content via vector similarity search. Returns cited answers or flags knowledge gaps when no SOP covers the query.
- CCRM Hygiene & Revenue Ops AgentMay 2026 - Current (2 months)Batch analysis agent using Claude API tool calling. Loads CRM deal data, scores each deal for pipeline health, and generates a prioritized action report with per-record error isolation.