Jovelyn Vivas

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Executive assistant

FAMO International Inc

Aug 2024 - May 2025 (10 months)

• Scheduled meetings, appointments, and travel arrangements while prioritizing and handling conflicting needs efficiently. ◦ Served as the primary point of contact between executives and internal/external stakeholders. ◦ Prepared and edited reports, presentations, and other documents for executive use, ensuring files and records are organized and easily accessible. ◦ Conducted research as needed for projects and assisted in the preparation of reports and presentations. • Handled sensitive information with the highest level of discretion and professionalism. Additionally, supported recruitment activities by coordinating interviews, managing candidate communication, and assisting with onboarding processes, which enhanced my skills in

Dispatcher

Community Labor Partnership

Feb 2024 - Aug 2024 (7 months)

• Handled inbound calls from customers to answer inquiries or resolve issues. • Received requests from clients or customers who need workers for specific tasks such as yard work, general labor, painting, or cleaning. • Coordinated with available workers or contractors to schedule their assignments based on availability, location, and skill set required for the job. • Monitored job progress and resolved issues. • Ensured client satisfaction and handled feedback. • Developed transferable skills in candidate coordination and communication, which are essential for recruitment processes, while also enhancing my ability to utilize recruitment tools effectively in supporting hiring operations. • Gained insights into marketing st

Customer Service Representative

Yokly

Aug 2022 - Dec 2023 (1 year 5 months)

• Initiated the sales process • Generated qualified leads • Facilitated meaningful interactions between potential clients or customers and the company's sales representatives or account managers • Conducted follow-up calls or emails with leads who have expressed interest but may not be ready to schedule an appointment immediately • Provided excellent customer service to leads throughout the appointment setting process, addressing inquiries, resolving issues, and ensuring a positive experience that reflects well on the company's brand. Additionally, while my role as a Customer Service Representative at Yokly did not involve direct use of recruitment tools, it enhanced my ability to navigate CRM systems, manage data, and communicate e

C

Virtual Assistant

Coverdesk

Jan 2021 - Jul 2022 (1 year 7 months)

• Assisted with policy issuance, renewals, and endorsements. • Entered client information, policy details, and other relevant data into the agency's database or customer relationship management (CRM) system. • Managed appointment scheduling and calendar coordination, which were essential for maintaining efficient time management and supporting overall administrative operations.

Travel Consultant

Teletech

May 2020 - Dec 2020 (8 months)

• Confirmed reservations, issued tickets, and provided clients with booking confirmations and travel documents. • Provided guidance to clients on travel restrictions, vaccination requirements, and COVID-19 protocols. • Delivered excellent customer service throughout the travel planning process, addressing client inquiries, concerns, and special requests promptly and professionally. • Maintained accurate records of client interactions, reservations, payments, and travel documentation in the agency's booking system or CRM software. • Additionally, leveraged lead handling skills by engaging with prospective clients from initial inquiries to confirmed bookings, enhancing my expertise in managing client relationships effectively. My expe

Collections Specialist

Bell Canada

Jun 2018 - Apr 2020 (1 year 11 months)

• Reached out to customers via phone, email, or mail to facilitate timely payments and maintain positive relationships. • Negotiated payment plans with customers, ensuring mutually beneficial agreements while addressing any disputes or discrepancies regarding invoices or payments to resolve issues effectively. • Kept detailed records of all communications and transactions with customers, enhancing data management practices. Additionally, my experience in this role strengthened my communication, negotiation, and data management skills, which are valuable in candidate outreach, CRM use, and relationship-building in a recruitment context.

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