JOVAN EDUARDO RIVERA RAMIREZ

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Bar Operations Coordinator

Amapola Amapola VIP

Mar 2026 - Jun 2026 (4 months)

• Supervised and coordinated daily bar operations while maintaining high standards of service, quality, and customer experience in fast-paced environments. • Led and trained staff in customer service, beverage preparation, operational procedures, and company protocols. • Managed inventory, supply control, and stock monitoring to optimize operational costs and reduce losses. • Provided direct customer support and resolved issues effectively to improve customer satisfaction and retention. • Coordinated team operations during high-demand shifts, ensuring organization, productivity, and operational goal achievement. • Implemented and monitored hygiene, safety, and internal company policy standards. • Supported sales strategies, product pr

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Head Coach

Club de Futbol Tiburones

Jan 2026 - Current (8 months)

• Planning, coordinating, and executing sports training sessions for youth categories focused on players’ technical, tactical, and physical development. • Leading and supervising sports groups while promoting discipline, teamwork, commitment, and a competitive mindset. • Designing strategies and lineups for official matches to ensure tactical preparation and overall team performance. • Monitoring and continuously evaluating individual and team progress to improve performance and achieve objectives. • Maintaining effective communication and consistent support with parents and club management to strengthen relationships and ensure a positive experience. • Coordinating training sessions, matches, and sports activities while optimizing org

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Client Resource Coordinator

Godoy Law Office

May 2025 - Oct 2025 (6 months)

Served as the primary point of contact for prospective and existing clients, providing exceptional customer service while guiding individuals through the legal intake and onboarding process. Conducted client consultations to gather case information, assess client needs, verify documentation, and ensure accurate case intake in accordance with firm procedures. Coordinated communication between clients, attorneys, and internal departments to facilitate efficient case progression and maintain high levels of client satisfaction. Managed client records, case documentation, appointments, and follow-up activities using HubSpot and Clio while ensuring data accuracy and confidentiality. Scheduled consultations, maintained attorney calendars, and

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Administrative Assistant | Interpretar

Picture Cars (Luxury Vehicle Provider for Film & Television Productions)

Jul 2024 - Sep 2024 (3 months)

• Provided comprehensive administrative support for daily business operations, ensuring efficient coordination between management, production teams, clients, and vehicle logistics. • Scheduled appointments, coordinated vehicle reservations, maintained production calendars, and organized transportation logistics for film and television projects. • Prepared, reviewed, and maintained contracts, rental agreements, invoices, permits, and business documentation while ensuring accuracy and confidentiality. • Managed client communications by responding to inquiries, coordinating requests, and delivering exceptional customer service to production companies, studios, and private clients. • Maintained accurate records using Google Workspace, and

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Sales Development Rep

Papaya Technologies

Jun 2023 - Jul 2024 (1 year 2 months)

• Generated qualified B2B sales opportunities through strategic outbound prospecting using cold calling, email campaigns, LinkedIn outreach, and social selling techniques. • Identified, researched, and qualified prospective clients by understanding business needs, decision-making processes, and potential technology solutions. • Managed a high-volume outbound sales pipeline while consistently meeting or exceeding activity KPIs, including daily calls, emails, meetings booked, and qualified opportunities. • Conducted discovery conversations with business decision-makers to identify pain points, qualify prospects, and schedule product demonstrations for Account Executives. • Maintained accurate prospect data, sales activities, and pipeline

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Bar Operartions Manager

Casa Chucho

Dec 2021 - Mar 2022 (4 months)

• Managed day-to-day restaurant and bar operations for a 4-person team, ensuring smooth service, operational efficiency, and exceptional guest experiences. • Delivered exceptional customer service by resolving guest concerns, handling special requests, and building long-term customer relationships that encouraged repeat business. • Managed inventory, placed supply orders, monitored stock levels, and reduced product waste through effective inventory control and cost management practices. • Oversaw opening and closing procedures, cash handling, POS reconciliation, and daily operational reporting while maintaining financial accuracy. • Prepared premium beverages, maintained quality standards, and ensured compliance with food safety, sanita

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Bar Operations Manager

Punto Las Olas

Nov 2021 - Feb 2022 (4 months)

• Managed daily bar operations, ensuring exceptional customer service, operational efficiency, and compliance with company policies, health regulations, and responsible alcohol service standards. • Supervised, trained, and mentored a team of bartenders and support staff, promoting accountability, teamwork, and consistent execution of service standards. • Oversaw inventory management, stock control, ordering, and vendor coordination to maintain product availability while minimizing waste and controlling operating costs. • Created staff schedules, delegated daily responsibilities, and optimized labor allocation to support business demands and maximize operational efficiency. • Delivered exceptional guest experiences by resolving customer

Virtual Receptionist

Smith.ai

Jun 2021 - Nov 2021 (6 months)

• Managed 100+ inbound and outbound communications for multiple clients across legal, home services, healthcare, and professional service industries while delivering exceptional customer experiences. • Answered, screened, and routed phone calls professionally, accurately identifying client needs and ensuring seamless communication with the appropriate departments or contacts. • Scheduled appointments, managed calendars, and coordinated meetings using client-specific scheduling platforms, CRM systems, and business software. • Maintained detailed call records, customer information, and case notes while ensuring accuracy, confidentiality, and compliance with client procedures. • Resolved customer inquiries through active listening, problem

Personal Trainer Manager

Anytime Fitness

Jan 2020 - Jan 2021 (1 year 1 month)

• Led the Personal Training department (4 Personal Trainers), overseeing daily operations, trainer performance, client satisfaction, and revenue growth while ensuring compliance with company policies and operational standards. • Recruited, interviewed, onboarded, trained, and mentored Personal Trainers, fostering a high-performance culture focused on accountability, professional development, and exceptional member experiences. • Drove personal training revenue through consultative sales, fitness assessments, lead generation, referral programs, and member retention strategies, consistently achieving departmental sales goals and key performance indicators (KPIs). • Managed trainer schedules, client assignments, and operational workflows to

Product Trainer & Customer Service Representative

Teleperformance Mexico

Apr 2019 - Apr 2020 (1 year 1 month)

• Promoted from Customer Service Representative to Product Trainer within three months in recognition of exceptional performance, leadership potential, and ability to coach and develop new employees. • Delivered onboarding and product training to new hires, ensuring proficiency in operational procedures, internal systems, customer service protocols, and company quality standards. • Facilitated instructor-led and one-on-one training sessions, adapting coaching techniques to different learning styles while improving employee confidence and job readiness. • Monitored trainee performance using KPIs, quality assurance evaluations, and performance metrics, providing actionable feedback and coaching to improve productivity and customer satisfac

Personal Trainer

Gold's gym

Oct 2018 - Nov 2019 (1 year 2 months)

● Designed and implemented personalized fitness and nutrition programs tailored to individual client goals, resulting in measurable improvements in health, strength, and overall fitness. ● Administered the club's workout program management system by creating, updating, and maintaining client training routines while ensuring accurate documentation and progress tracking. ● Delivered one-on-one coaching, fitness assessments, and exercise instruction, emphasizing proper technique, injury prevention, and long-term client success. ● Contributed to the successful opening of a new gym location by assisting with facility setup, equipment installation, machine relocation, and operational readiness prior to launch. ● Developed and implemented Stan

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Real Estate Agent

Century 21 Fortaleza

Jun 2018 - Aug 2018 (3 months)

● Managed the complete residential real estate sales process, guiding buyers and sellers from initial consultation through negotiation, contract execution, and successful closing. ● Generated new business opportunities through networking, referrals, prospecting, digital marketing, and relationship-building, consistently maintaining a healthy sales pipeline. ● Conducted client consultations to assess needs, provide market insights, and develop personalized strategies for buying, selling, and investing in residential properties. ● Negotiated purchase agreements, pricing, and contract terms while protecting client interests and ensuring compliance with company policies and real estate regulations. ● Coordinated property showings, open hous

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Personal Assistant

Century 21 Fortaleza

May 2018 - Jun 2018 (2 months)

● Utilized Microsoft Excel, Microsoft Word, Google Workspace, CRM software, electronic document management systems, and digital communication platforms to improve administrative efficiency and workflow organization. ● Provided exceptional customer service by responding to inquiries, resolving client concerns, and maintaining professional relationships throughout the buying and selling process. ● Conducted market research on comparable properties, pricing trends, and local market conditions to support property valuations and client presentations. ● Created and managed marketing materials, online property listings, and social media content to increase property visibility and client engagement. ● Assisted with lead generation through inbou

Sales & Customer Relationship Manager / Personal Trainer

24 Hour Fitness

Nov 2016 - Mar 2018 (1 year 5 months)

* Led daily operations, sales execution, and customer service initiatives for a team of 20 associates, ensuring compliance with company policies, operational standards, and performance expectations. Drove membership growth by generating and qualifying 100+ new leads per month through outbound prospecting, referral programs, community marketing, and consultative sales techniques, consistently maintaining a healthy sales pipeline. * Consistently achieved 100–130% of monthly sales goals and key performance indicators (KPIs), including membership sales, lead conversion, appointment show rate, customer retention, and member satisfaction. * Managed the complete sales cycle using CRM and membership management systems** (Salesforce, Outlook CRM

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Virtual Personal Trainer

Aspiring Wisdom Training

Oct 2011 - Current (14 years 11 months)

Built and managed an independent online personal training business, providing customized fitness coaching, nutrition guidance, and accountability programs tailored to individual client goals. Designed evidence-based training programs based on client assessments, fitness levels, and performance objectives while continuously monitoring progress and adjusting plans to maximize results. Conducted virtual consultations, goal-setting sessions, and weekly progress reviews using Zoom, WhatsApp and other messaging platforms, and digital coaching tools. Managed all aspects of client relationships, including scheduling, onboarding, program delivery, progress tracking, payment coordination, and ongoing customer support. Developed educational conten

JOVAN EDUARDO RIVERA RAMIREZ

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