Juan Fernando Gómez Alvarez

Juan Fernando Gómez Alvarez  new_releases

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🚀 Project Manager | 🤝 Customer Success Manager | 💻 Executive & Virtual Assistant
Colombia

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Résumé


Jobs verified_user 0% verified
  • QStrauss Consulting
    IT & Project Management - Workfront Principal Architect
    QStrauss Consulting
    Jun 2025 - Current (1 year)
    •Designed and implemented scalable Workfront architectures to support enterprise workflows, ensuring alignment with business objectives. • Led end-to-end project management activities, including planning, execution, risk management, and stakeholder communication. • Coordinated cross-functional teams to deliver Workfront implementations on time and within scope. • Guided clients through the setup of portfolios, programs, and reporting structures, enabling improved governance and visibility. • Created advanced reports using text mode and custom calculated fields to support decision-making and performance tracking. • Provided ongoing post-implementation support, driving continuous improvement and adoption of project management best practices.
  • Tata Consultancy Services
    IT & Project Management - Business Analyst
    Tata Consultancy Services
    Aug 2024 - Jun 2025 (11 months)
    •Assisted CRM implementations, ensuring smooth integration of software, APIs, integrations and enhancements. •Managed deliverables, monitored progress, and provided go-live reports. •Collaborated with teams, led 20 professionals using Agile Methodologies •Addressed client requests, ensured reporting accuracy, and improved satisfaction. •Performed activities as Jr. Project Manager and Jr. Customer Success Manager, balancing technical and commercial responsibilities.
  • N
    Marketing & E-commerce - Media Assistant
    Neuemedia
    Aug 2023 - Jul 2024 (1 year)
    •Assist reporting Media Account Manager in delivering campaign reconciliations. •Support day-to-day Trading outputs for all clients you work across, ensuring all elements of an approved Media Plan are delivered. •Supports the Media account manager in completing all reporting outputs – such as Buy Summaries, Spot Lists, Burst Summaries, Post Analysis, Campaign Reviews, reporting tracking are all supplied in a timely manner. •Monitor live activity sending go-live reports to clients.
  • ACI Worldwide
    IT & Payments - Sales Associate Business Process Analyst public Remote experience
    ACI Worldwide
    May 2021 - Jun 2023 (2 years 2 months)
    - Performing administrative tasks in Salesforce.com: creating reports, dashboards, and ensuring data integrity. - Assisting with user issues and automating processes in Salesforce.com. - Supporting sales and sales management through research and special projects.
  • Amazon
    E-commerce - Customer Service Associate public Remote experience
    Amazon
    Oct 2020 - Apr 2021 (7 months)
    - Resolved delayed deliveries and refund issues for products. - Tracked logistics suppliers for delivery traceability (UPS, USPS, Amazon, FedEx). - Delivered pre-sale and after-sales support through phone, chat, email.
  • ebay
    E-commerce - Bilingual Customer Service Representative l eBay public Remote experience
    ebay
    May 2020 - Nov 2020 (7 months)
    - Managed concessions, refunds, and replacements for US,CA, and UK Marketplaces. - Updated customer info for E-commerce campaigns to improve service and sales. - Tracked logistics suppliers (UPS, USPS, FedEx) for delivery traceability.
  • Adidas
    Retail & Project Management - Sales Operations Analyst public Remote experience
    Adidas
    Jan 2019 - Mar 2020 (1 year 3 months)
    - Managed and created sales databases using RBO and MicroStrategy. - Provided daily sales reports, salesperson information, provisions, and commissions. - Oversaw distribution of bags and resources for stores, negotiated with providers.
Education verified_user 0% verified
  • Australian College
    English Degree
    Australian College
    Jan 2023 - Jan 2024 (1 year 1 month)
  • TOEFL
    TOEFL Certificate
    TOEFL
    Jan 2020
  • Inalde Business School
    PFP- International Business Degree
    Inalde Business School
    Jan 2019 - Jul 2019 (7 months)
  • Universidad de la Sabana
    International Business Management
    Universidad de la Sabana
    Jan 2013 - Feb 2020 (7 years 2 months)