Continuous improvement Trainee
DHL Express Colombia Ltda.
May 2015 - Jul 2016 (1 year 3 months)
DHL Express Mexico in "Quality / continuous improvement area - First Choice" defining, measuring, analyzing initiatives based on methodologies and tools "DMAIC" and "Lean - Six Sigma" for process improvement. Note: First Choice México "Best Country–Americas Region" in 2015.
•Provide timely supplies for each course "The First Choice Way", "CIS", "First Choice Events".
•Support in different Initiatives, First Choice_Measurement Systems Analysis to improve processes between different areas (Sales, Operations, Billing and Customer Service). Following up and providing accurate and effective information as satisfactory solution for value added to customers.
•"First Choice Certifications" (Champion training) management within Compliance.
•Imp