J

Josué David Mora Mora

About

Detail

Agente de Servicio al Cliente
Provincia de San Jose, Costa Rica
Contact Josué regarding: 
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Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Support Services Group
    Customer Service Representative
    Support Services Group
    Jun 2022 - Mar 2023 (10 months)
    Customer service rep at a retail store in the US, gave billing support, booking new orders through Order Entry, took requests via Salesforce, used Excel spreadsheets to keep track of fixtures that we're request ed. Handled RBMS for order tracking. Provided support via phone, chat and email, being emphatic, en ergetic and professional.
  • Support Services Group
    Retention Specialist
    Support Services Group
    Oct 2020 - Mar 2021 (6 months)
    Assisted customers with inquiries about credit score, resolved questions about tools and platforms they used to get better credit scores. Up-selling packages, soft retention and customer service.
  • e
    C
    A
    Customer Service Representative
    excel, Customer service, Attention to detail, Email Support, Ticket Management, Empathy, Salesforce
    Sep 2019 - Jun 2020 (10 months)
    Provided customer service to a vacation rentals company through phone, ticket and email channels. In this job I had to answer questions about the platform owners used to connect with their tenants, bill ing questions, refunds, tracking. Blocking dates, booking calendars, changing prices was a part of this job as well.
Education verified_user 0% verified
  • H
    High School Diploma
    Feb 2014 - Nov 2017 (3 years 10 months)