Josue Abraham Hernandez Cardenas

Josue Abraham Hernandez Cardenas

About

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IT Manager | Infrastructure & Security Leader | SOC 2 Compliance | Cloud Transformation | Leading Teams Across North America & APAC
Tijuana, Baja California, Mexico
Contact Josue regarding: 
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Full-time jobs
Starting at USD4k/month

Timeline

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Résumé

Jobs verified_user 0% verified
  • Directive
    IT Manager
    Directive
    Jan 2024 - Current (2 years 9 months)
    Leading end-to-end IT operations with focus on security, compliance, and cost optimization:

    🏆 Key Achievements:
    • Spearheaded company-wide SOC 2 Type 2 compliance initiative, successfully passing first-time certification
    • Reduced software spend by 30% and hardware costs by 20% through strategic vendor negotiations
    • Deployed enterprise-grade security stack (SentinelOne, Kandji) across 100% of endpoints
    • Designed and launched cybersecurity awareness program with phishing simulations and role-based training

    🔧 Technologies: SentinelOne, Kandji, Microsoft 365, Azure AD, Google Workspace, GCP, AWS
  • Infineon Technologies
    Sr Systems Engineer APAC
    Infineon Technologies
    Oct 2022 - Jan 2024 (1 year 4 months)
    Operational expert for mission-critical production systems across APAC manufacturing facilities:

    🏆 Key Achievements:
    • Ensured 99%+ uptime for MES, SAP, OneSAP across global manufacturing sites
    • Accelerated issue resolution times by 80% through comprehensive knowledge base and runbooks
    • Led root cause analysis for complex production incidents, implementing permanent fixes
    • Developed audit-ready KPI dashboards enhancing visibility into system performance

    🔧 Technologies: SAP, OneSAP, Windows Server, Active Directory
  • I
    Sr Infrastructure and cloud solutions lead
    ITCM
    Feb 2020 - Oct 2022 (2 years 9 months)
    Owned infrastructure and security for 70+ clients across diverse industries:

    🏆 Key Achievements:
    • Migrated clients from legacy systems (Windows Server 2008) to modern cloud environments (Azure AD, AWS)
    • Enabled successful cyber insurance applications through tailored security programs
    • Standardized backup operations using Veeam, significantly improving recovery reliability
    • Engineered custom cloud solutions including TV production studio migration to automated cloud FTP system

    🔧 Technologies: Azure AD, AWS, Microsoft 365, Veeam, Datto, Sophos, FortiNet, Windows Server, GCP
  • Confíe Seguros
    IT Ops Manager
    Confíe Seguros
    Aug 2016 - Feb 2020 (3 years 7 months)
    Led 36-person team (6 supervisors, 30 technicians) supporting 8,000+ users across 800+ retail stores:

    🏆 Key Achievements:
    • Ensured 99%+ SLA compliance for critical IT services across U.S. and Mexico operations
    • Directed IT integration for 10+ company acquisitions, maintaining service continuity during rapid growth
    • Reduced mean time to resolution by 40% through implementation of enterprise ticketing systems
    • Managed zero-downtime relocation of Tijuana operations center to new facility
    • Partnered with C-suite executives to align IT operations with business strategy

    🔧 Technologies: Zscaler, CrowdStrike, Mimecast, Citrix, Windows Server, Active Directory
  • Confíe Seguros
    Especialista en seguridad de TI
    Confíe Seguros
    Mar 2016 - Dec 2016 (10 months)
    My main responsibilities are to research and implement new technologies that help protect the company’s computer systems, prevent data loss and audit current security systems to make sure everything is working as expected.
    Additionally, I have to create, test and implement disaster recovery plans, perform risk assessments, train staff on information security procedures and monitor all alerts generated by our security filters.
    Main contributions:
    - Plan and execute the deployment of a new web filter
    - Coordinate, setup and maintain a new endpoint security solution
    - Support the deployment of a new email protection system.
  • Confíe Seguros
    IT Systems - Infrastructure
    Confíe Seguros
    Jan 2015 - Jan 2016 (1 year 1 month)
    - Responsible for all virtual servers
    - Responsible for after hours support of any physical or virtual servers
    - Administer user file and network access, internet connectivity and security
    - Troubleshoot mail server issues
    - Deploy new/updated software on servers
    - Monitor application and server performance
  • Freeway insurance
    Supervisor de Sistemas
    Freeway insurance
    Nov 2012 - Jan 2015 (2 years 3 months)
    - Training of site and corporate tools, processes and service delivery
    - Participation in metrics management and performance of IT support and services
    - Participation and coordination of work schedules, priorities, and performance management of personnel for IT related tasks and services
    - Participate and drive toward continuous improvement in metrics, performance and customer satisfaction of the team including the analysis of key metric data
    - Schedule personnel job duties to provide necessary coverage
    - Provide regular feedback to techs
  • Freeway insurance
    Helpdesk
    Freeway insurance
    Apr 2012 - Nov 2012 (8 months)
    Respond to Tier 1 tickets
    Review and update technical documentation
    Triage tickets
    Participate in on-call rotation as necessary
  • Turbotec Products Inc
    Helpdesk
    Turbotec Products Inc
    Nov 2010 - Nov 2011 (1 year 1 month)
    Respond to Tier 1 tickets
    Server virtualization
    Technical and administrative documentation
Education verified_user 0% verified
  • Instituto Tecnológico de Tijuana
    Ingeniero en sistemas computacionales, Ingeniería de sistemas
    Instituto Tecnológico de Tijuana
    Jan 2006 - Jan 2011 (5 years 1 month)
Projects (professional or personal) verified_user 0% verified