Josselyne Lozano

Josselyne Lozano

About

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Choloma, Cortés Department, Honduras

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • e
    Phone Support
    ezCater via PartnerHero
    May 2024 - Current (2 years 6 months)
    Provide phone support to ezCater customers with professionalism and empathy. Consistently ranked as a top performer in the team for quality, efficiency, and customer satisfaction. Recognized as an "Amazing Agent" by other departments for outstanding collaboration and support. Assist other teams in the Spanish speakers channel, offering bilingual assistance and mentoring peers. Exceeded KPI targets when providing customer support via phone, email, and chat. Fostered a supportive work environment, boosting employee engagement and satisfaction. Supported team members during peak hours to manage customer flow effectively. Resolved customer issues by providing technical support via phone, email, and chat.
  • Gaggle
    Trust and Safety Specialist
    Gaggle
    Mar 2022 - Jan 2023 (11 months)
    Analyzed student activity to identify potentially inappropriate usage including words, phrases, statements, and images within email, Google Drive, Microsoft OneDrive, and other platforms. Monitored, reviewed, and escalated sensitive content while maintaining confidentiality and objectivity. Responded promptly to potential safety issues, escalating to management or school administrators as needed. Utilized judgment to balance student safety with privacy and discretion. Collaborated with cross-functional teams to improve content moderation workflows and ensure accuracy. De-escalated sensitive cases with professionalism and empathy, providing calm and supportive responses during critical incidents.
  • Carry1st
    Freelancer - Content Moderator
    Carry1st
    Feb 2021 - May 2022 (1 year 4 months)
    Monitored user-generated content to ensure compliance with community guidelines and platform standards. Reviewed images, videos, and text submissions to identify inappropriate or harmful material. Collaborated with the moderation team to improve workflow efficiency and maintain consistency. Provided feedback on user behavior trends to help enhance platform safety and user experience. Maintained a high level of accuracy and discretion when handling sensitive material.
  • C
    Human Resources Assistant
    Canada Company
    Jul 2019 - Aug 2020 (1 year 2 months)
    Handled employee paperwork, including hiring contracts and termination documentation. Assisted with onboarding processes and maintained accurate personnel records. Supported the Human Resources Director with administrative tasks and confidential reports. Served as acting HR Director in their absence, overseeing employee relations and HR operations. Ensured compliance with company policies and labor regulations during all HR procedures.
  • Allied Global
    Back Office
    Allied Global
    Oct 2018 - Jun 2019 (9 months)
    Facilitated smooth communication between front and back office teams by establishing efficient information flow mechanisms. Delivered superior customer service, resulting in positive feedback from supervisors. Improved dubbing skills through consistent practice and constructive feedback from peers.