Jefferson Osorio Lozano
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Jefferson Osorio Lozano

Jefferson Osorio Lozano  new_releases

About

Detail

Workforce Management Analyst
Bogota D.C., Colombia

Contact Jefferson regarding: 

work
Full-time jobs
Starting at USD1K/month
Flexible work
Starting at USD4/hour

Timeline

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Résumé

Jobs verified_user 0% verified
  • Callzilla
    WFM Analyst
    Callzilla
    Oct 2019 - Current (5 years 7 months)
    - Leading technological innovation projects applied to WFM, such as RPAs, Power BI and automations based on cloud services (Google Suite and Office 365). - Realtime Analysis experience, knowledge in several ACD such as Five9, Genesys Purecloud, Allegro inConcert, Zendesk Phone. - Development of management, reports for WBR, MBR and QBR in Excel with high analytical and visual standards.
  • Teleperformance Spain
    Sr Ops Supervisor
    Teleperformance Spain
    Nov 2016 - Jul 2019 (2 years 9 months)
    - Lead work teams focused on the continuos improvement of indicators, guided by the Six Sigma mentality and the optimization of operational standards.
Education verified_user 0% verified
  • Intelligent Training
    DA-100: Analyzing Data with Microsoft Power BI
    Intelligent Training
    Apr 2021
  • Platzi
    Data Scientist Cetification
    Platzi
    Jan 2020 - Current (5 years 4 months)
  • Universidad Manuela Beltrán
    Software Engineering
    Universidad Manuela Beltrán
    Jan 2020 - Current (5 years 4 months)
Projects verified_user 0% verified
  • Callzilla
    Power BI Implementation
    Callzilla
    Jan 2021 - Current (4 years 4 months)