J

Josiane Felipe de Oliveira

About

Detail

Amazonas, Brazil

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • e-Core
    Support Engineer
    e-Core
    Dec 2021 - Current (4 years 11 months)
    • Troubleshoot technical issues, manage and escalate support tickets. • Deliver clear, user-friendly solutions to global customers.
  • A
    Technical Support Analyst
    Apek Brasil
    Jan 2021 - Dec 2021 (1 year)
    • Delivered customer support and product troubleshooting. • Collaborated with developers to relay user feedback and test new features.
  • Buchanan Technologies
    Technical Support Analyst
    Buchanan Technologies
    Sep 2020 - Jan 2021 (5 months)
    • Supported internal users with hardware, software, and system issues. • Managed inventory and configuration of IT equipment.
  • L
    Software Technical Support Analyst
    LWT Sistemas
    Jan 2020 - Aug 2020 (8 months)
    • Provided support for Windows and Linux servers, including DNS and Proxy management. • Handled escalations and resolved software-related issues.
  • J
    Network Support Analyst
    JR Networks
    May 2015 - Nov 2019 (4 years 7 months)
    • Monitored and managed Mikrotik and Firewall devices. • Delivered Level 1 and Level 2 support for network clients.
  • S
    Junior Systems Analyst
    Sinetram
    Apr 2014 - Apr 2015 (1 year 1 month)
    • Assisted with software testing and user support. • Participated in system requirements gathering.
  • FRAM
    IT Intern
    FRAM
    May 2013 - Feb 2014 (10 months)
    • Provided basic technical support and learned core IT workflows.
  • F
    IT Technical Support
    Fundação Rede Amazônica
    Jan 2013 - Aug 2014 (1 year 8 months)
    • Provided daily support for hardware and software issues.
Education verified_user 0% verified
  • HSM University
    Front-End Developer Program
    HSM University
    Jan 2020 - Jan 2021 (1 year 1 month)
  • Universidade Cruzeiro do Sul
    Bachelor's Degree
    Universidade Cruzeiro do Sul
    Jan 2019 - Jan 2021 (2 years 1 month)