J
Joshua Ulate
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California, United States
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Customer Onboarding Specialist / SupportFreightPOPFeb 2022 - Jan 2025 (3 years)• Onboarded clients to the Freightpop logistics software based on their workflow and goals • Provided tech support and training through email, live chat, and help desk tickets • Logged bugs and feedback in Jira; collaborated with product and dev teams • Created and updated customer education materials • Ensured timely resolution of software issues and client success during onboarding- HSpecial Account ManagerHenry Schein (Placentia,CA On-Site)Jan 2013 - Feb 2022 (9 years 2 months)• Managed strategic customer accounts and order fulfillment for a leading medical supplier • Handled order processing, client issue resolution, and backlog management • Acted as liaison between clients and internal departments • Created sales and packing orders; trained team members on UPS Worldship • Improved customer experience through proactive communication and problem solving
- BTeam Lead / Customer Support AgentBreakthrough Call CenterJan 2010 - Sep 2012 (2 years 9 months)• Handled inbound/outbound customer calls related to orders and church inquiries • Supervised and supported team members in meeting daily call quotas • Resolved customer concerns with professionalism and care • Maintained quality assurance and provided leadership on busy call shifts
Education
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- VAssociate of Arts in CommunicationValor Christian CollegeJan 2010 - Jan 2012 (2 years 1 month)