Joshua Salter Uncommon.

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System Analyst

St Jude Childrens Research Hospital ALSAC

Aug 2022 - Current (3 years 10 months)

-Monitors and oversees technology systems. This includes ensuring compliance with quality standards, researching and resolving user inquiries, performing updates & upgrades, as well as modifying systems when necessary. -Analyzes business process issues and/or problems and provides consulting assistance to system users; conducts research on possible solutions and makes recommendations based on findings; develops proposals that outline feasibility and costs; suggests, designs, tests, implements, and evaluates solutions. -Provides technical end-user support, including researching user complaints, researching issues, answering technical questions, and/or assisting with application revisions. -Develops a variety of applications, procedures,

Customer Support Analyst

CoinList

Jan 2022 - Jul 2022 (7 months)

•Answered inbound questions, identify and diagnose user issues and answer questions to communicate sometimes complex issues in concise and informative language •Educated investors on how to use our products and answer inbound questions •Managed urgency and timelines to ensure that we are meeting our SLAs and providing a exceptional, ever-improving experience to our customers •Diagnosed bugs and facilitate product feedback to our engineering teams to continuously improve our platform •Ad-hoc projects to help scale our customer support capacity (e.g. keeping our FAQ section up-to-date, etc.)

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Founder

Escapade Ventures

Dec 2020 - Jan 2022 (1 year 2 months)

- Successfully launched and grew Escapade Venture, a startup focused on mobile app development and memorabilia - Developed and executed the company's strategic vision - Raised 5,000 USD funding from investors - Oversaw product development - Led marketing and branding initiatives - Managed day-to-day operations and financials, optimizing resources and driving profitability.

Analyst

Goldman Sachs

Jul 2019 - Nov 2020 (1 year 5 months)

- Maintained auditory data visualization tool to maximize audit assurance team performance and overall division performance - Communicated with other divisional teams and Goldman leadership to create an efficient audit scoping tool - Developed an auditor/regulatory mindset relevant to large financial institutions - Maintained inventory for SOC1/SOC2/SOX deployments in the firm

Summer Analyst

Goldman Sachs

May 2018 - Aug 2018 (4 months)

- Built and maintained platform to maximize audit assurance team performance and overall division performance - Communicated with other divisional teams and Goldman leadership to create an efficient audit scoping tool - Developed an auditor/regulatory mindset relevant to large financial institutions

Urban Fellow Intern

City of Memphis

Jun 2016 - Jul 2017 (1 year 2 months)

• Managed Microsoft Access Database of City of Memphis Trucks • Created efficient trucking routes based on geographic mapping and area zoning • Served several functions in social events between City of Memphis and Memphians

Assistant Manager

ChickfilAFranchise

Apr 2012 - Jan 2018 (5 years 10 months)

• Led team of 4 -8 team members responsible for providing high quality customer care • Delegated responsibilities with clear and reasonable directions • Trained new employees on company policy and quality of work • Increased sales and productivity of Drive-Thru and overall store performance

Joshua Salter

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