J
Joshua Origenes
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Arizona, United States
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Premier Care, Payroll SpecialistGustoSep 2024 - Current (1 year 10 months)• Deliver exceptional customer service by actively listening to client concerns and providing empathetic, personalized support over the phone. • Build trust with small business owners by guiding them through complex payroll processes in a clear and confident manner. • Handle sensitive issues with patience and professionalism, ensuring every client interaction is positive and solutions-focused. • Maintain consistent follow-through and timely communication to exceed customer expectations and ensure a seamless service experience.- Human Resources ConsultantADPJun 2023 - Sep 2024 (1 year 4 months)• Handled a high volume of client calls, troubleshooting ADP software issues and resolving employee benefits concerns. • Developed customized solutions for clients to optimize their use of ADP tools, contributing to an increase in client satisfaction scores. • Trained new clients on ADP software, leading to a smoother onboarding process. • Rectified historical records for employees, ensuring accurate payroll and benefits data. • Advised on best practices and compliance to strategies, resulting in improvement in HR efficiency for clients.
- Neighbor Solutions SpecialistRing, AmazonSep 2020 - Jun 2023 (2 years 10 months)• Provided thorough walkthroughs to customers on their new or current devices, ensuring they fully understand the features and functionality. • Assisted team members with challenging calls, enhancing team performance and collaboration. • Supported leadership in training new and existing employees, contributing to an increase in team productivity. • Excelled at multitasking by managing multiple customer interactions simultaneously while efficiently utilizing available resources, maintaining high performance and customer satisfaction.
- Account SpecialistDiscover Financial ServicesMar 2020 - Jul 2020 (5 months)• Protected highly sensitive billing information, ensuring compliance with security protocols and maintaining customer trust. • Provided best practices on credit card usage, helping customers manage their accounts more effectively. • Listened to customer concerns regarding their statements and transferred calls to appropriate departments to address specific issues.
- RShift LeadRubio's-Feb 2016 - Mar 2020 (4 years 2 months)• Operated the cash register and handled food preparation while managing shifts to ensure smooth daily operations. • Scheduled and designated open shifts, optimizing staff allocation and improving operational efficiency.