Joshua Levitsky Global Head of Professional Services and Training at Filewave

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Global Head of Professional Services and Training

Filewave

Apr 2021 - Current (5 years 5 months)

- I have effectively managed a global team that collaborates closely with Customer Success (CS) and Support. - Empowering customers with the skills and knowledge to architect, install, deploy, and manage FileWave UEM solutions across computer and mobile device environments. - Through strategic contributions to various aspects of the company, I have implemented revenue growth strategies that have led to significant increases in annual revenue. - By leveraging my expertise in customer journeys, I have successfully increased revenue by a remarkable rate. - I achieved a year-over year revenue growth of 30% within PS in my first year, followed by 30% in my second year, and a 47% projected increase for 2023, based on progress to date. As a reven

Team Lead for Professional Services Technical Consultants

Absolute Software

Apr 2020 - Apr 2021 (1 year 1 month)

- Product Expertise: In-depth knowledge and experience in deploying and using Absolute Software solutions for both computer and mobile device environments. - Training and Support: Assisting customers with the successful implementation and management of Absolute Software products by delivering tailored training and support services in a CS capacity, prior to the formation of the dedicated CS team. - Team Leadership: Managing and mentoring the Technical Consulting and Managed Services teams, fostering professional growth, and ensuring high-quality customer service while contributing to the development of the CS team. - Sales Support: Collaborating closely with the sales team to provide technical insights, identify customer needs, and develop

Principal Technical Consultant

Absolute Software

Sep 2018 - Apr 2020 (1 year 8 months)

- My responsibilities included guiding customers in architecting, installing, deploying, and managing Absolute Software's entire product suite. - I have extensive experience deploying and using Absolute for both computer and mobile device environments. - By leveraging my expertise and commitment to customer success, I was able to provide tailored solutions that ensured optimal security, visibility, and control, ultimately contributing to the overall success of Absolute Software and its clients. As a Principal Technical Consultant at Absolute Software, the world's leading commercial enterprise security solution provider, I played a pivotal role in assisting over 12,000 customers with self-healing endpoint security, always-connected visibilit

Sr. Technical Consultant

Absolute Software

Apr 2013 - Aug 2018 (5 years 5 months)

- I assisted customers in architecting, installing, deploying, and managing all of Absolute Software's products, with a deep understanding of Absolute Manage for Computers and Mobile Device Management. - From 2013 to 2015, my primary focus was on Absolute Manage with MDM and Absolute Secure Drive, ensuring seamless implementation and maintenance for clients. Starting in Summer 2015, I shifted my primary focus to Data and Device Security (DDS), staying ahead of industry trends and technological advancements to provide comprehensive solutions to customers. With a strong commitment to customer success, I worked closely with clients to understand their unique needs and tailor our services accordingly, ensuring optimal system security and perfor

Associate Director of Desktop Engineering

Time Inc

Aug 2010 - Apr 2013 (2 years 9 months)

- My team and I managed Ghost images, AntiVirus, Firewall, Encryption, and Patching solutions, while providing 3rd level technical support for technicians. As Associate Director of Desktop Engineering at Time Inc., I was responsible for maintaining the security, performance, and reliability of a diverse range of end-user devices, including 9,000 Windows and Mac OS X desktop computer systems, 2,000 Blackberries, 1,500 iPhones/iPads, and 600 Android devices. Our primary focus was to deliver comprehensive Operational Security for all end-user endpoints, adopting a proactive approach to protect devices and data from potential threats. By ensuring system stability, implementing up-to-date security measures, and streamlining troubleshooting pro

Manager of Desktop Engineering

Time Inc

Mar 2005 - Aug 2010 (5 years 6 months)

security, performance, and reliability of a diverse range of end-user devices, including 9,000 Windows and Mac OS X desktop computer systems, 2,000 Blackberries, 1,500 iPhones/iPads, and 600 Android devices. My team and I managed Ghost images, AntiVirus, Firewall, Encryption, and Patching solutions, while providing 3rd level technical support for technicians. Our primary focus was to deliver comprehensive Operational Security for all end-user endpoints, adopting a proactive approach to protect devices and data from potential threats. By ensuring system stability, implementing up-to-date security measures, and streamlining troubleshooting processes, we contributed to seamless end-user experiences and the overall success of the organization

Desktop Engineer

Time Inc

Mar 1999 - Mar 2005 (6 years 1 month)

As a Desktop Engineer at Time Inc., I played a vital role in ensuring the organization's IT infrastructure was secure and efficient by maintaining standards compliance for all PCs purchased. I was responsible for developing solutions to enhance the imaging process for new PCs and worked on various custom projects to improve the overall user experience. I co-managed the Year 2000 project, showcasing my ability to work collaboratively and handle large scale projects effectively. In addition, I provided third-level support to the Desktop Support team, assisting them with a wide range of technologies, including: • Active Directory • Black Ice • iPhone / Blackberry • Mac OS 9, OS X 10.3, 10.4 • Microsoft Office 2000, XP, 2003 (Windows)

Service Desk Analyst

Time Inc

May 1998 - Apr 1999 (1 year)

As a Service Desk Analyst at Time Inc., I provided first-level technical support, adeptly resolving issues or dispatching field technicians as needed. My role involved answering service desk calls and troubleshooting a variety of technical challenges, including Windows 3.1, 98, Mac OS, and network related issues. During my tenure, I gained experience working with a diverse array of technologies, such as: • cc:Mail • Scopus • Word 95, Excel 95, PowerPoint 95 • Netscape 3.x/4.x • Internet Explorer 3.x/4.x • Windows 95, Windows 98 • Windows NT 4.0 • Mac OS 9 • Eudora 3.x/4.x By leveraging my technical expertise and strong problem-solving abilities, I contributed to a responsive and efficient service desk, ensuring that Time Inc.

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Help Desk Supervisor

CMP Media

Jan 1996 - Jan 1998 (2 years 1 month)

As the Help Desk Supervisor at CMP Media, I effectively managed the help desk operations, ensuring efficient scheduling, prompt issue resolution, and continuous staff training to deliver exceptional IT support across the organization. In collaboration with other IT Supervisors and Managers, I maintained open communication between teams and assisted divisions that were short-staffed when necessary. My proactive approach and commitment to seamless IT operations contributed to a productive and supportive work environment. During my tenure, I gained extensive experience working with a range of technologies, including: • Windows 95, 3.x • Windows NT 4.0 • Mac OS 9 • Microsoft Office • Lotus Notes • Quark Publishing System (QPS) By l

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Assistant to Purchasing Manager & Technology Consultant

Simon's Hardware and Bath

Mar 1995 - Oct 1995 (8 months)

As Assistant to Purchasing Manager & Technology Consultant at Simon's Hardware and Bath, I played a crucial role in maintaining the company's inventory management during a challenging transition period. When the inventory control system failed, I took charge of migrating the entire inventory control process to Excel spreadsheets to ensure the continued functionality of inventory management. Over a 4-month period, I created all the purchase orders for both the Manhattan store and the Long Island warehouse, while simultaneously monitoring inventory levels to prevent excess stock in either location. This experience significantly expanded my expertise in Microsoft Excel, particularly in utilizing Macros for efficient data calculations. My pr

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Escalated Technical Support and Billing

IDT Corporation Argentina

Jan 1995 - Jan 1996 (1 year 1 month)

At IDT Corporation, I held a dual role in Escalated Technical Support & Billing, where I significantly improved the efficiency of both departments by eliminating backlogs and streamlining processes. In Billing, I tackled a 1 ,700-case backlog in the email system, reducing the response time for billing inquiries from two weeks to a mere 24 hours. To achieve this, I implemented automation and self help solutions for clients, utilizing procmail for Unix at a time when self-help systems were not yet commonplace in the industry. Following my success in Billing, I was entrusted with addressing the Tech Support email issues. In addition to streamlining email support, I provided third-level phone technical assistance to end-users and played a k

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Network Technician

The Internet Access Company

Jan 1995 - Jan 1996 (1 year 1 month)

As a Network Technician at The Internet Access Company, I played a pivotal role in building and maintaining the company's physical network infrastructure across New York, Connecticut, New Jersey, and Washington D.C. Starting from scratch, I successfully implemented a robust network that supported the provider's dial-up lines and facilitated seamless internet connectivity for customers in these regions. My responsibilities involved configuring and managing an array of networking equipment, including: • Cisco 2501 routers for efficient routing and connectivity • DigitalLink DSU/CSUs to enable high-speed data communication • Motorola Bitsurfr Pro ISDN boxes for integrated digital services • Livingston Portmasters for comprehensive remo

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Direct Care Counselor

Park House, Inc.

Jan 1994 - Jan 1995 (1 year 1 month)

As a Direct Care Counselor at Park House, Inc., I supported and empowered 10 adults with intellectual and developmental disabilities to better integrate into daily life. The ultimate goal of the program was to facilitate each resident's progression towards independent living. My responsibilities included organizing group activities, ensuring adequate food supplies, coordinating medical appointments, encouraging residents to adhere to their medication schedules, and providing a supportive and empathetic ear to address their needs or concerns. This role required me to be a compassionate and understanding friend, offering guidance and reassurance. Through this experience, I gained valuable skills in managing physically and emotionally chal

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Administrative Assistant

Camp Ramah in the Berkshires

Jan 1989 - Jan 1994 (5 years 1 month)

As an Administrative Assistant at Camp Ramah in the Berkshires, a Jewish summer camp, I held a multifaceted role that combined IT, administrative, and emergency medical support responsibilities. In my capacity as an IT administrator, I managed the camp's LANtastic network, connecting all office computers and printers. I ensured seamless network connectivity and server visibility, as well as the timely execution of data backups to safeguard critical information. Beyond my IT responsibilities, I served as the camp's switchboard operator, handling incoming calls and directing them to the appropriate parties. Additionally, I took on the role of a driver, facilitating transportation as needed. Leveraging my Emergency Medical Technician (EM

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Computer Sales and Inventory

Leigh's Computer World

Jan 1987 - Jan 1988 (1 year 1 month)

At Leigh's Computer World, a bustling computer store on the Upper East Side of Manhattan, I held a dual role in Computer Sales and Inventory management, contributing to the store's seamless operations and exceptional customer service. As part of my inventory management responsibilities, I ensured that magazines and software were consistently in stock and properly displayed on the shelves. I meticulously maintained records by filing receipts and obtaining RMA's for defective products to facilitate returns to manufacturers. In addition to my inventory duties, I assisted the sales team when needed, drawing on my product knowledge to help customers make informed decisions and find the best solutions for their computing needs. My versatile s

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Office Assistant / Instructor

ComputerED Summer Camp

Jan 1987 - Jan 1988 (1 year 1 month)

As an Office Assistant and Instructor at ComputerED Summer Camp, a highly technical computer focused camp, I held a dynamic role that blended administrative and educational responsibilities. Over the course of two summers, I honed my organizational skills and developed my ability to effectively present educational material. I took charge of teaching two classes, designing engaging curricula, and fostering an interactive learning environment for students. My lessons aimed to inspire a passion for technology and facilitate the development of essential computer skills. In addition to my instructional role, I supported the camp's administrative operations, contributing to the smooth and efficient functioning of the office. My experience at C

Joshua Levitsky

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