J

Joshua Cardona Benitez

About

Detail

Valle del Cauca Department, Colombia

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Barclay's Bank
    fraud detections
    Barclay's Bank
    Sep 2025 - Current (1 year 2 months)
  • Sabre
    International Reservation Sales Agent
    Sabre
    Oct 2024 - Aug 2025 (11 months)
    Answer inbound calls mostly focused on booking reaervation on different hotel brands internationally Make outbound calls in case of it being necessary to follow up with incomplete reservation or to provide extra info Provide general info about the hotels, and escalate the questions in case the answer is about something only the hotel can aswer
  • Chime
    Customer service
    Chime
    Feb 2024 - Oct 2024 (9 months)
    Customer service
  • Klarna
    Customer Support Agent
    Klarna
    Mar 2023 - Feb 2024 (1 year)
    Provide Support to customers about a BNPL App and answer to all of the doubts that the customer may present. Guide the customer through the application an provide help doing purchases and payments. Start disputes over complains and document feedback from the customers
  • W
    Customer Service Agent
    Wisely by ADP
    Oct 2022 - Mar 2023 (6 months)
    Answer to Inbound calls regarding a Prepaid card for recognized company in the U.S. Resolve customers concerns in base of the terms and conditions of the company. Provide the best experience in short calls making sure the issue is resolve by the end of the call or if totally necessary start an escalation to a specialized department.
  • Multicómputo
    Printer Technician
    Multicómputo
    Jun 2021 - Sep 2022 (1 year 4 months)
    Basic printer maintenance and focused review to maintain perfect machine operation. A thorough review to identify major issues and resolve them as quickly as possible. Spare parts quotation and inform the customer of what happened in order to change and/or repair the printer.
Education verified_user 0% verified
  • F
    High School
    FILOMENA COLLEGE MAVO
    Jan 2014 - Jan 2018 (4 years 1 month)