Joshua Bryan Laguna

Virtual Assistant

Path Mental Health

Oct 2021 - May 2025 (3 years 8 months)

• Coordinated team schedules, monitored deliverables, and ensured timely completion of provider profile setups. • Created profiles for mental health providers on various portals (Psychology Today, Good Therapy, Provider Express, Anthem, etc.). • Conducted research to verify accurate provider details and proofread profile contents. • Led and trained new virtual assistants joining the team, overseeing onboarding processes. • Executed targeted lead generation campaigns and maintained databases using Google Sheets, Airtable, and Salesforce.

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Virtual Assistant Trainee and Masterclass Real Estate Virtual Assistant

REVA Global Virtual Assistants

Aug 2021 - Oct 2021 (3 months)

• Collaborated with team members to organize and prioritize marketing campaigns, monitored progress, and addressed bottlenecks. • Provide Administrative Support to real estate agents, handling tasks such as data entry, calendar management, and email correspondence. • Manage and update property listings on various online platforms, ensuring accurate and up to-date information. • Assist in drafting and editing marketing materials, including property descriptions, brochures, and social media posts. • Utilize CRM systems to organize client information, track leads, and facilitate effective communication within the team

Data Analyst

Ernst & Young

Jan 2021 - Jun 2021 (6 months)

• Assisted audit teams by delivering high-quality data analytics to support risk assessment and substantive testing procedures across multiple industries. • Developed and executed data transformation scripts using tools such as Alteryx, Power BI, SQL, and Excel, to clean, map, transform, and analyze financial data. • Interpreted large datasets from ERP systems (e.g. SAP, Oracle) to provide insights into revenue, journal entries, and other key financial cycles. • Collaborated with global audit teams to deliver analytics-driven evidence aligned with audit objectives, improving accuracy and audit efficiency. • Ensured compliance with global audit standards and maintained high levels of data security and integrity

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Project Officer

CENTER AGAINST ILLEGAL DRUGS, ATENEO DE DAVAO UNIVERSITY

Nov 2017 - Dec 2020 (3 years 2 months)

• Designed and implemented community outreach programs, scheduled activities, and monitored program milestones. • Organized communities to enhance capacity in Disaster Risk Reduction and Management (DRRM). • Produced disaster maps using geospatial tools and conducted rapid field assessments in disaster-struck areas. • Documented best practices and prepared comprehensive reports for program evaluations.

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MM-AID Consortium Project Staff/

Mindanao Land Acquisition, Housing and Development Foundation, Inc.

Aug 2016 - Jul 2017 (1 year)

Community Organizer Organized Communities to be capacitated in terms of Disaster Risk Reduction and Management • Coordinated humanitarian responses, tracked progress on disaster recovery efforts, and facilitated cross-team collaboration during emergencies. • Produce Maps for Disaster Mapping using Geospatial Tools • Conducted Humanitarian Response and Rapid Field Assessment to disaster struck areas Earthquake Earthquake

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Customer Care Representative (CCR)

Concentrix - formerly Convergys Philippines,

Jun 2015 - Jan 2016 (8 months)

• Interface with customers via inbound or outbound calls for the purpose of answering Credit Card billing related concerns. • Includes processing Customer's payments; providing and receiving various information; up selling client products plus handling miscellaneous customer service and general information calls via phone.

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Customer Service Specialist (CSS) - Question Helpdesk

Concentrix - formerly Convergys Philippines,

Jan 2015 - Jun 2015 (6 months)

• Interact with Lvl. 1 Associate thru phone and or chat to provide real time assistance with product/account and or policy related questions.

Joshua Bryan Laguna

About

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Timeline

Résumé

Joshua Bryan Laguna

About

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Behavioral traits