Product Development Manager, Software
Alienware Corporation
Dec 2007 - Aug 2009 (1 year 9 months)
- Led a six-person team responsible for (a) development and maintenance of factory deployment tools for all product lines, (b) providing full software support to product development teams responsible for PC platforms, and (c) evaluation, testing
- Managed design, development, and launch of first-to-market pre-order
personalization features offered on all PC product lines
- Managed design, development and launch of custom-branded PC recovery software, which resulted in a 30% decrease in software-related support call volumes.