Josh Nissanka

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Community Manager & Email Marketing Specialist

Curious Minds Media

Aug 2024 - Current (1 year 10 months)

Managed daily social media engagement across NFP and advocacy client accounts, including posting organic content, responding to community interactions, and escalating priority comments. Created and scheduled content calendars, wrote post copy, and briefed ad creative to align with campaign goals and community trends. Monitored page performance and maintained the social media content, ensuring content was current and engaging with trending topics. Supported cross-functional teams with campaign research, community outreach, group engagement, and backend tasks such as website testing and file management. Planned, drafted, and distributed EDMs to NFP leads from multiple channels, ensuring targeted messaging and audience segmentation. Conducted

Business Development Executive

LocalCom

May 2023 - Aug 2024 (1 year 4 months)

Was part of the new sales team of three in the start-up, that brought in bulk sales to boost company revenue. Worked primarily with Australian IT companies as partners to promote VoIP-based phone systems for Small to Medium sized businesses and major corporates. Implemented an email outreach approach to the team using Apollo.io. Created marketing material for promotion on Social Media pages catered to IT companies all around Australia and local areas.

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Global Partnership Executive

Capital Placement

Aug 2021 - May 2023 (1 year 10 months)

Reaching out to employers to find out and assist with their requirements for interns. Creating a need for start-up to consider international interns on both in-person and remote positions. Assisting the intern candidate with interview preparation and research, along with career development tips. Submitted visa sponsorships with AIESEC, BUNAC and InterExchange and worked on the visa processes for US, UK and Singapore.

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Account Manager (SME)

Exetel Communications Australia

Mar 2018 - Jul 2021 (3 years 5 months)

Dealt with Australian Small to Medium businesses and resellers offering business-grade data, voice and security solutions. Actively involved in outbound calling with a quota of 40+ calls per week, converting sales leads across Australian businesses. Negotiated contracts and retained customers. Consistently achieved quarterly sales quotas. Conducted sales and knowledge training every quarter to team members. Awarded salesperson of the year for 2 continuous halves of the fiscal year.

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Sales Consultant (Residential)

Exetel Communications Australia

Sep 2016 - Mar 2018 (1 year 7 months)

Excelling as a sales consultant to Australian consumers, promoting Exetel's wide range of residential telecommunication services. Consistently achieved monthly sales quotas. Handled inbound and outbound sales with an average of +25 sales per month. Assisted and converted potential leads to customers through Exetel's web chat.

Intern

Leo Burnett

May 2016 - Sep 2016 (5 months)

Completed projects for major brands such as Sri Lanka Telecom, Commercial Bank and Etisalat. Developed visual and verbal skills working alongside Art Directors and Brand Managers. Attended multiple training sessions and with Managers and Directors across all departments. Assisted activations tea.

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Intern (Residential & SME)

Exetel Communications Australia

May 2016 - Sep 2016 (5 months)

Made 40 cold calls a day on direct consumer, business and partner leads. Consistently hit monthly and weekly call KPIs and conversions. Assisted the senior sales teams with quoting and site qualification checks. Participated in sales training seminars on dealing with the Australian consumer market, and businesses.

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