Microsoft Solution Advisor
accenture
Jan 2025 - Jul 2025 (7 months)
• Drove customer engagement and satisfaction by aligning Microsoft solutions (M365, Azure, Security, etc.) with business outcomes.
• Used Microsoft tools such as Dynamics 365, Partner Center, and Customer Insights to monitor lifecycle performance.
• Provided expert assistance to customers through ticketing systems, ensuring efficient resolution of issues.
• Troubleshot and resolved complex computer networking issues, including the management of virtual private networks and firewalls such as SonicWall and Sophos Firewalls, to ensure secure and stable environments for clients.
