SUPERVISOR TIME & MATERIALS ADMINISTRATION
Motorolasolutions
Aug 2010 - May 2015 (4 years 10 months)
As Supervisor of Time & Materials Administration, I oversaw a team of 13 agents responsible for T&M and pre-billing processes for Government and Public Safety customers, as well as Enterprise businesses across North America, Mexico, Colombia, and Argentina. My role involved ensuring exceptional customer relationship management (CRM) and delivering outstanding customer service, which was critical in maintaining client satisfaction. I provided administrative assistance to streamline operations and fostered communicative competence within the team to enhance collaboration. Additionally, I utilized skills in customer support to manage both outbound and inbound calls, as well as click-to-chat services, ensuring that all customer inquiries were a
