Jose Uparella Commercial Advisor & Customer Service Intern

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Logistics Coordinator & Data Validation Specialist

Lean Solutions Group - US Foods Account

Aug 2021 - Current (5 years 3 months)

Coordinate daily logistics operations by interacting with clients, vendors, and freight carriers via email and phone to ensure operational continuity.Track inbound and outbound shipments, monitoring loads sent, received, and in transit to ensure timely and accurate deliveries.Analyze daily shipment databases using digital platforms and spreadsheets, ensuring accurate load status and operational visibility.Perform data validation on shipment records, carrier information, rates, and delivery confirmations to ensure data accuracy and consistency.Utilize Microsoft Excel for data analysis and validation, including filters, formulas, data comparison, and report preparation.Identify discrepancies within operational data and support corrective acti

Commercial Advisor & Customer Service Representative

Nauty 360

Oct 2020 - Jul 2021 (10 months)

Led customer service operations to ensure a high-quality and satisfactory client experience.Supported the sales team in achieving monthly targets through guidance and performance monitoring.Developed and executed commercial strategies aligned with business objectives.Implemented customer loyalty initiatives to improve retention and long-term relationships.Managed and updated the potential client database, identifying new business opportunities.Utilized digital tools and platforms to support commercial strategy execution.Conducted client negotiations to secure mutually beneficial agreements.Maintained consistent communication with clients and service providers to strengthen business relationships.

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Commercial Executive

PGL Marketing y Mercadeo

Oct 2019 - Jun 2020 (9 months)

Led client meetings to define and refine Public Relations strategies, ensuring alignment with target audiences and business objectives.Conducted market research and monitored advertising performance to identify audience needs, concerns, and expectations.Designed and executed Public Relations campaigns in accordance with client requirements, coordinating closely with creative and design teams.Collaborated with Account Planners to develop campaigns that met client goals while adhering to established budgets.Presented campaign proposals to clients, including timelines, deliverables, and cost structures.Maintained ongoing communication with clients regarding campaign progress, promotional opportunities, and media coverage through email, phone,

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Commercial Assistant

Fundación Desarrollo Humano JCMV

Sep 2016 - Sep 2019 (3 years 1 month)

Delivered customer service support and conducted client prospecting activities.Assisted in the creation and execution of commercial and promotional campaigns.Managed contract renewals and supported ongoing client relationships.Contributed to the development of commercial strategies aligned with organizational goals.Supported new client acquisition initiatives.Assisted in coordinating and supporting the operations team to ensure efficient execution of commercial activities.

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Commercial Advisor & Customer Service Intern

COMERPES S.A

Jan 2016 - Jun 2016 (6 months)

Provided accurate information and resolved customer inquiries in a timely and professional manner.Managed company products and conducted post-sale follow-up to ensure customer satisfaction.Received and processed customer orders, requests, and complaints.Identified potential market opportunities to support commercial growth.Assisted in the implementation of strategies to improve service quality, productivity, and overall customer experience.Developed initiatives aimed at enhancing customer service processes.Supported sales activities through social media platforms.

Jose Uparella

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Jose Uparella

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Behavioral traits