J

Jose Ruiz

About

Detail

Support Engineer
México, Mexico
Contact Jose regarding: 
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Full-time jobs
Starting at USD1.5k/month
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Internships
Starting at USD500/month

Timeline

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Job
school
Education

Résumé

Jobs verified_user 0% verified
  • QAD, Inc.
    Technical Support Engineer
    QAD, Inc.
    Jan 2023 - Current (3 years 9 months)
    As a Technical Support Engineer, I performed system changes, including refreshes, data migrations, and RFC deployments, adhering to the SDLC process across multiple platforms for SaaS ERP solutions. I monitored Linux and Windows servers through Icinga to ensure optimal availability and performance, providing essential support for Linux operating systems running the ERP system in a global environment. My role involved conducting thorough analysis and troubleshooting of technical services to resolve system issues and maintain stability. I collaborated with various teams across multiple time zones to achieve goals and deliver results for our customers. Additionally, my experience in handling a wide range of issues, from account creations to se
  • Tata Consultancy Services
    SME
    Tata Consultancy Services
    Oct 2020 - Jan 2023 (2 years 4 months)
  • Código Fuente Software Development
    Lead Support specialist
    Código Fuente Software Development
    Oct 2019 - Oct 2020 (1 year 1 month)
    QuickCred support specialist MedTrainer credentialing, enrollments, onboardings, account updates, file updates, status of providers with different payers (Insurances), fill applications, inbound - outbound, monthly reports to customers, roster information updates, license verifications...
  • icorp
    ingeniero en sistemas
    icorp
    Mar 2019 - Aug 2019 (6 months)
    AD,SAP, Mobisys, MES OFFICE 365, Webex Remote desktop support RSA VPN networking Check Point VPN Windows support Team viewer Administración de incidentes Solicitud, tarea, gestión de problemas, creación de cuentas Microsoft Azure, Administración de conexión de Cisco Unity Integración y soporte de sistemas ITSM. Definición de procesos basados en las mejores prácticas de ITIL. Ayuda con el análisis de las brechas estatales actuales, el estado futuro, las necesidades del cliente, las mejores
  • BBVA
    NOC Center, service desk
    BBVA
    Sep 2018 - Feb 2019 (6 months)
    Providing technical support over the phone to all users. Knowledge of Networking (such as TCP/IP switches and routers) as a networking standard, VPN, Putty Keeping customers updated as to progress Backup and storage management IPS Monitoring IBM TSO/E commands and subcommands
  • Compucom
    IT Service Desk analyst 1.5
    Compucom
    Sep 2015 - Aug 2018 (3 years)
    As an IT Service Desk Analyst 1.5, I provided comprehensive application support to users, ensuring they received clear and effective guidance through manual instructions. My expertise encompassed a variety of applications, including Remedy, ServiceNow, Workday for financial management and human resources, Ceridian for business payroll, and Workforce Management for staff scheduling. I also supported Healthwatch for pharmacy data entry, Delta for pharmacy operations, ePos for retail point of sale, and CRM systems for customer relationship management. Additionally, I utilized my knowledge of Apple products and merchandise management systems (MMs) to enhance user experience. A key aspect of my role involved troubleshooting hardware issues, wher
Education verified_user 0% verified
  • UTEL Universidad
    Bachelor of Engineering - BE, Computer System Engineering
    UTEL Universidad
    Oct 2023 - Current (3 years)
  • UTEL Universidad
    Bachelor of Engineering - BE, Computer System Engineering
    UTEL Universidad
    Jan 2023 - Current (3 years 9 months)