Customer Fulfillment Coordinator Sr.
Xyratex
Jan 2013 - Jan 2014 (1 year 1 month)
• Identified process gaps and pain points, leading cross-functional teams in driving local and global improvements. • Directed product lifecycle management, ensuring P&L oversight, customer satisfaction, and timely product delivery for multiple complex accounts. • Optimized product configuration processes, reducing lead times and improving fulfillment accuracy, leading to higher customer satisfaction. • Coordinated customer escalations, resolving issues and maintaining strong client relationships. • Led customer satisfaction reviews and corrective action plans, continuously improving service levels and operational performance. • Monitored project timelines, ensuring production sites met cost and delivery goals while managing customer