Jose Rafael Organized and reliable professional with experience in

Professional Tour Guide & Operations Coordinato

freelance

Dec 2020 - Jan 2026 (5 years 2 months)

As a Professional Tour Guide & Operations Coordinator, I provided exceptional tour guiding services to international clients, primarily from the United States and Europe. I managed daily itineraries and coordinated transportation logistics, handling schedule adjustments in real time to ensure high-level client satisfaction. My role involved maintaining constant communication with hotels, drivers, restaurants, and service providers to facilitate smooth operations. I resolved unexpected issues quickly while maintaining professionalism and executive presence, which was crucial in a fast-paced environment. Additionally, I developed strong cross-cultural communication skills and delivered personalized experiences tailored to client needs. I also

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Operations & Office Coordinator

DHL, DHL (Local Office – Costa Rica) (si no te deja poner DHL exacto, pon “Logistics Office – DHL Authorized Partner”)

Apr 2015 - Nov 2017 (2 years 8 months)

As an Operations & Office Coordinator, I managed the daily operations of a DHL office, providing essential support to international clients, including U.S.-based businesses. My responsibilities encompassed effective email and phone communication, shipment coordination, sorting packages, and financial cash closing, while also ensuring timely route coordination with drivers to prioritize urgent deliveries and pickups. I oversaw the international exports of time-sensitive goods, including perishable products such as food samples, to the United States, Europe, and Japan. My role required a strong focus on operational accuracy, real-time problem resolution, and delivering high-quality customer service in a fast-paced logistics environment. Addit

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HR Recruiter (U.S. Market)

Talent Fusion

Jul 2011 - Dec 2011 (6 months)

As an HR Recruiter focused on the U.S. market, I conducted outbound candidate calls and performed thorough applicant screening, utilizing my skills in compliance tracking to meticulously document interview answers, candidate details, and scheduling information. I also scheduled interviews and maintained recruitment pipelines using CRM systems. I coordinated candidate communication throughout the hiring lifecycle, ensuring a seamless experience for all applicants. Additionally, I utilized virtual assistance skills to enhance my efficiency in managing administrative tasks, which allowed me to focus more on strategic recruitment efforts and improve overall candidate engagement during the interview process. I also supported client onboarding pr

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Retail Store Supervisor

LIBERIA

Apr 2006 - Nov 2008 (2 years 8 months)

- Led daily store operations, supervising a team of 1-3 employees while ensuring efficient management of cash reconciliation, inventory control, and order management. - Managed staff scheduling and conducted interviews to select seasonal employees for high-demand periods, demonstrating strong human resources capabilities. - Oversaw payment tracking and ensured accurate financial closing procedures, leveraging my expertise in financial operations. Additionally, I utilized CRM management skills to enhance customer relationship strategies, ensuring that customer interactions were effectively tracked and managed. - Implemented lead management techniques to optimize sales opportunities, contributing to improved customer engagement and satisfacti

Operations & Office Coordinator

DHL

Jun 2001 - Oct 2003 (2 years 5 months)

As an Operations & Office Coordinator, I managed comprehensive office operations, ensuring seamless customer service through both phone and in-person interactions. My responsibilities included shipment tracking, email management, client prospecting, daily cash reconciliation, and route organization for drivers to maintain operational continuity. I effectively managed daily office and logistics operations, which enhanced workflow efficiency and service accuracy. Additionally, I coordinated with drivers and operational staff to prioritize urgent deliveries, assign routes, and uphold performance standards, demonstrating my ability in team management. I also negotiated shipping rates and confirmed service agreements with clients, ensuring compl

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Fruit Selection and Quality Control

Citrus Processing Company

Nov 1998 - Mar 1999 (5 months)

As a Fruit Selection and Quality Control specialist, I performed meticulous fruit selection and quality control for packaging and production processes during seasonal operations, ensuring adherence to high production standards. I conducted quality control inspections on fruit selection processes, guaranteeing compliance with export standards. Additionally, I coordinated with team members to maintain productivity targets and operational efficiency, leveraging my team management skills to foster collaboration and support. I also assisted in monitoring workflow processes, which contributed to ensuring quality and consistency in production output, ultimately enhancing the overall effectiveness of our operations.

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Exchange Program Participant

4H International Exchange Program

Mar 1998 - Mar 1999 (1 year 1 month)

Participated in full agricultural production cycles including land preparation, planting, harvesting, and distribution of vegetables to local markets six to seven days per week.

Jose Rafael

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