Google Cloud Engineer
Webhelp
Mar 2022 - Sep 2023 (1 year 7 months)
Support to premium customers with products such as (Compute Engine, Kubernetes Engine, Anthos on VMWare, VPC networking, Stackdriver and Cloud Operations, Logging/Monitoring, IAM and Security, Linux and Windows environments). Identifying bugs, reproducing issues, best practices advising. Troubleshooting critical issues and production outages on Infrastructure products in Premium cases. Providing technical advice (documentation, process, doubts) to both colleague agents and customers to troubleshoot and solve Premium customer issues, quick doubts. Actively work with management on managing the team resources and knowledge, finding new ways to improve the team. Identifying bugs and flaws on current and upcoming product releases, reproducing th