Joseph Tong

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Project Specialist

Datasite

Jul 2022 - Jun 2025 (3 years)

• Supported clients throughout incident response, management, and resolution to deliver expert assistance for technical needs.
• Identified trending client needs and assisted management in devising protocol to preemptively address problems.
• Trained staff on operating procedures and company services.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Performed work on 120 client projects monthly on average.
• Partnered with sales, operations, and field service teams to provide better service to clients.
• Cross-trained across multiple teams in order to provide meaningful support to different departments.
• Utilized Microsoft 365 ap
Claims Representative

Sedgwick

May 2018 - Dec 2021 (3 years 8 months)

• Analyze situations from an unbiased point of view • Conduct thorough investigations to determine liability, awarded team for VIP 8 months during tenure • Organize collected information and update multiple databases (Excel and JURIS) • Compile video, audio, and written evidence for lawsuits • Maintain communication between client and up to 100+ claimants with a team average of ~80 claimants • Corroborate cases across 4 different units in order to resolve large claims • Schedule meetings between clients, claimants, and vendors
S

Server

Seoul Food Meat Company||Charlotte,

Jul 2016 - Apr 2018 (1 year 10 months)

• Provide an enjoyable and hospitable experience for up to 20 patrons at a time • Ensured a sanitary environment at all times • Prepare restaurant for operation
C

Counselor

Camp ANYTOWN

Jan 2012 - Jan 2015 (3 years 1 month)

○ Facilitated discussions on social issues related to race, religion, culture, and ableism. ○ Coordinated meetings with multiple organizations and promoted events through various social media platforms.

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Joseph Tong

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Behavioral traits