Joseph Steve Manrique

Joseph Steve Manrique

About

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Guatemala, Guatemala
Contact Joseph regarding: 
Flexible work
Starting at USD12/hour

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Résumé

Jobs verified_user 0% verified
  • STT Logistics Group
    Freight Broker
    STT Logistics Group
    Dec 2025 - Jun 2026 (7 months)
    Managed communication with more than 500 transportation partners across the United States and Canada
    Coordinated freight operations throughout the U.S., Canada, Central America, South America, the Caribbean, and Africa
    Conducted 150–200 business conversations daily, documenting shipment information, transportation updates, and customer requirements
    Prepared transportation documentation supporting domestic and international logistics operations
    Negotiated transportation rates and coordinated shipments across multiple equipment types, including Dry Van, Reefer, Flatbed, Step Deck, RGN, Overweight/Oversized, and LTL.
  • NAVEX
    Ethics, Compliance & Documentation Specialist
    NAVEX
    Jun 2024 - Jun 2025 (1 year 1 month)
    Transcribed approximately 25 English and Spanish workplace interviews, phone conversations, and employee reports daily into structured investigative documentation
    Produced approximately 25 comprehensive reports per day, each averaging two pages and documenting timelines, incidents, involved parties, allegations, supporting evidence, and case summaries
    Converted complex verbal information into clear, objective, and well-organized written documentation while maintaining strict confidentiality
    Reviewed every report for grammar, spelling, formatting, consistency, and completeness before submission to multinational compliance teams
    Handled highly confidential workplace investigations involving harassment, discrimination, reta
  • UPS
    Customer Service Representative
    UPS
    May 2023 - May 2024 (1 year 1 month)
    Managed 120+ customer interactions daily in English, assisting customers with package tracking, billing inquiries, refunds, and international shipping services.
    Accurately documented customer interactions and case details using Salesforce CRM while following company procedures and quality standards.
    Achieved a 96% Quality Assurance score and maintained a 4.89 Customer Satisfaction (CSAT) rating through effective communication and problem-solving.
    Recognized as a Top Performer for four consecutive months by consistently exceeding performance expectations in a high-volume call center environment.
Education verified_user 0% verified
  • Universidad Rafael Landívar
    Licenciatura
    Universidad Rafael Landívar
    Jan 2023 - Current (3 years 9 months)
  • C
    CCNAv7: Introducción a Redes
    Nov 2022 - Dec 2022 (2 months)
Projects (professional or personal) verified_user 0% verified
  • U
    Licenciatura en Psicologia Clinica
    Universidad Rafael Landvar
    Jan 2023 - Current (3 years 9 months)
    Es parte importante de nuestra carrera, donde se integran conocimientos teóricos y prácticos en el campo de la psicología clínica. Además, como terapeuta, proporciono asistencia mental y básica, lo que enriquece mi comprensión de la salud integral del paciente y refuerza la importancia de la atención psicológica en el bienestar general.