J
Joseph Phillips
About
Detail
Alajuela, Alajuela Province, Costa Rica
Timeline
work
Job
school
Education
Résumé
Jobs
verified_user
0% verified
- EFRAUD INVESTIGATOR AND SALES REPRESENTATIVEEquifax Credit BureauJan 2022 - Jan 2023 (1 year 1 month)As a Fraud Investigator and Sales Representative, I provided clients with the best and most available information regarding their credit, services, and promotions, all while safeguarding the interests of the projects. My role involved investigating fraudulent transactions, which required effective communication over the phone to gather necessary details. Additionally, I assisted clients with online banking applications, ensuring they had the support needed to navigate their financial services effectively.
- ECUSTOMER SERVICE AND COLLECTIONS AGENTEncore Capital GroupJan 2019 - Jan 2020 (1 year 1 month)Provide the best members' experience on any subject related to their financial health.
- CFRAUD INVESTIGATOR, OPERATIONAL SUPPORTCAPITAL ONE BANK USAJan 2016 - Jan 2018 (2 years 1 month)As a Fraud Investigator in Operational Support, I was responsible for defending the company against fraudulent activities by utilizing advanced technology to prevent unnecessary losses. My role involved not only the analysis of suspicious transactions but also the resolution of fraud cases through direct communication with clients over the phone. This included leveraging customer service skills to effectively address client concerns and inquiries, ensuring a smooth resolution process. Additionally, I managed call interactions and tracked tasks related to fraud investigations, which enhanced our operational efficiency and response times in addressing potential threats.
Education
verified_user
0% verified
- OONE O' EIGHT STUDIO CO FOUNDER - PHOTOGRAPHERMar 2021 - Current (4 years 10 months)
- AANDROID APPLICATIONS OPEN SOURCE DEVELOPERJan 2012 - Jan 2013 (1 year 1 month)
- BPORTUGUESE CERTIFICATEBELT
- AALVARIA ESSENTIALS CERTIFICATE INTERNATIONAL CERTIFICATE
- IPROFESSIONAL ENGLISH CERTIFICATEINA
- FFAIR OF ARTS LIGHT AND COLOR TECHNIQUE DESIGN
- NTECHNOLOGY FAIR HONOR MENTIONNATIONAL SCIENCE AND