Joseph Hamdan cleint services

Client Services Analyst

YouGov

Apr 2022 - Current (4 years 3 months)

• Participated in client meetings and prepared client-facing materials • Translated audience insights into actionable direction and strategies for ad-agency team clients such as Hulu, Paramount+ Fox Sports, Pandora, etc., to address their core insight needs, including (but not limited to) Brand Tracking, Market Sizing, and Audience Identification • Lead platform demos and training sessions, and kick off calls • Defined and guided new ways of working that enable an audience strategy to inform creative, content, media, and analytics workflows through the lens of audience science, leveraging Epsilon, proprietary data products, and third-party audience platforms. • Applied proprietary audience intelligence capabilities to help answer client

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Manager, Customer Success

Jondaire Capital Partners

Apr 2020 - Mar 2022 (2 years)

• Developed a customer success dashboard that visually represented key metrics and customer trends, allowing for better decision-making • Collaborated with 120+ internal and external team members to define customer success metrics and measure customer success • Ensured customer success by proactively monitoring customer usage and providing timely support • Effectively managed assigned projects which may include data vendor partnerships, compliance/regulatory administration, internal project documentation, documenting client technical specifications for engineers and ongoing maintenance • Gathered feedback from other departments, including Renewals & Expansion, Sales, Services, Support, Product, and others, to improve the customer experi

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Customer Success Manager

CXGlobals

Apr 2019 - Apr 2020 (1 year 1 month)

• Assisted in implementation and troubleshooting of client campaign set ups • Maintained effective client relationships, ensuring client satisfaction and loyalty • Lead and attend meetings for accounts; identifying key action items and decisions (this may include Quarterly and Annual Business reviews or recurring calls) • Identified optimization opportunities for campaigns and full management of client reporting needs • Owned mature accounts and was responsible for keeping these clients stable and growing, up-selling, cross selling, and renewals of existing client base • Designed, developed and delivered client specific product training and change management initiatives in collaboration with internal stakeholders like Marketing and Pro

Customer Success Manager

CXG

Apr 2019 - Apr 2020 (1 year 1 month)

• Assisted in implementation and troubleshooting of client campaign set ups • Maintained effective client relationships, ensuring client satisfaction and loyalty • Lead and attend meetings for accounts; identifying key action items and decisions (this may include Quarterly and Annual Business reviews or recurring calls) • Identified optimization opportunities for campaigns and full management of client reporting needs • Owned mature accounts and was responsible for keeping these clients stable and growing, up-selling, cross selling, and renewals of existing client base • Designed, developed and delivered client specific product training and change management initiatives in collaboration with internal stakeholders like Marketing and Pr

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Product Marketing Manager

Skfyi Capital Partners

Apr 2016 - Mar 2019 (3 years)

• Oversaw assigned marketing projects from conception to completion and providing insights into the project management process • Partnered with key stakeholders to create compelling product collateral, sales sheets, and sales presentations, and contribute product insights to other content and assets • Tracked campaign KPIs and analyze campaign and lead performance • Conducted market research and work with sales teams to gain insights into customer needs, preferences, and behaviors • Owned and drove all aspects of product launches, including press releases, product landing pages, social media and co-marketing with our partners • Developed content to support acquisition and adoption programs • Developed sales enablement materials, such

Joseph Hamdan

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