Joseph Galongca II

Joseph Galongca II

About

Detail

Metro Manila, Philippines
Contact Joseph regarding: 
Flexible work
Starting at USD6/hour

Timeline

work
Job

Résumé

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  • Scale Virtually
    Appointment Setter
    Scale Virtually
    May 2024 - Jul 2025 (1 year 3 months)
    Successfully converted cold leads into qualified appointments through targeted outreach, persuasive communication, and rapport-building. Maintained accurate and up-to-date lead records using CRM platforms such as HubSpot, Salesforce, and Kixie. Improved meeting attendance by implementing SMS and email confirmation flows to reduce no-shows. Partnered with sales representatives and account managers to align appointment-setting strategies with closing objectives. Revived interest from dormant leads through consistent follow-ups and value-driven messaging. Consistently met or exceeded performance benchmarks for calls, bookings, and lead qualifications. Played a key role in onboarding by training new team members on scripts, tools, and best prac
  • S
    Real Estate Executive Assistant | Social Media Manager
    Sphere Rocket
    Jan 2023 - May 2024 (1 year 5 months)
    Streamlined daily operations for a top-producing Realtor, managing emails, calendars, listings, and client communication—resulting in a 30% increase in agent productivity. Organized and maintained CRM (e.g., KVCore, Trello, Mailchimp), ensuring leads, listings, and client interactions were updated in real-time and easily accessible. Created and implemented standard operating procedures (SOPs) for transaction coordination, follow-ups, and communication—reducing errors and improving team efficiency. Scheduled and coordinated 10–15 client meetings and property showings weekly, optimizing the agent's calendar for maximum client engagement. Managed email inbox with 100% response rate within 24 hours, ensuring no client inquiry or referral went u
  • Full potential solutions
    Sales Executive | Appointment Setter
    Full potential solutions
    Jan 2021 - Aug 2022 (1 year 8 months)
    Effectively scheduled qualified appointments for Medicare-eligible individuals, ensuring a smooth handoff to licensed insurance agents. Maintained consistent follow-ups to increase appointment attendance and client engagement. Ensured accurate collection and documentation of client information in compliance with HIPAA guidelines. Recognized for clear communication, professionalism, and building rapport with potential clients over the phone. Contributed to improving overall team performance by consistently meeting daily and weekly call targets. Supported the sales team by delivering well-informed and prepared leads ready for conversion. Demonstrated reliability and adaptability in a fast-paced, metrics-driven environment.
  • S
    Business Devepmont Executive
    ShipServ Manila Philippiines
    May 2017 - Aug 2018 (1 year 4 months)
    Cultivated strong relationships with existing clients to identify upselling opportunities and drive adoption of new products. Generated new business by proactively reaching out to potential customers and presenting tailored solutions. Successfully managed the full sales cycle, from initial lead generation and product presentation to closing deals. Delivered consistent and responsive after-sales support, enhancing client satisfaction and fostering long term loyalty. Identified client needs and aligned them with appropriate product offerings, contributing to overall revenue growth. Maintained a customer-focused approach that strengthened client trust and expanded referral opportunities.
  • Acquire
    Sales Executive
    Acquire
    Apr 2016 - Mar 2017 (1 year)
    Effectively scheduled qualified appointments for Medicare-eligible individuals, ensuring a smooth handoff to licensed insurance agents. Maintained consistent follow-ups to increase appointment attendance and client engagement. Ensured accurate collection and documentation of client information in compliance with HIPAA guidelines. Recognized for clear communication, professionalism, and building rapport with potential clients over the phone. Contributed to improving overall team performance by consistently meeting daily and weekly call targets. Supported the sales team by delivering well-informed and prepared leads ready for conversion. Demonstrated reliability and adaptability in a fast-paced, metrics-driven environment.
  • TELUS International
    Sales Executive
    TELUS International
    Apr 2013 - Aug 2015 (2 years 5 months)
    Handled high volume of inbound and outbound calls to support client inquiries and drive sales opportunities. Successfully upsold additional products and services to existing B2B clients by identifying needs and offering tailored solutions. Maintained strong relationships with resellers by providing timely support, product updates, and service recommendations. Ensured seamless implementation of services by coordinating with internal teams and following up with clients to confirm satisfaction. Utilized CRM tools to document interactions and manage the sales pipeline effectively.