Joseph Chang

Talent Acquisition Business Partner

Swissport

Apr 2023 - Current (3 years 7 months)

Swissport is a leading provider of ground services to the aviation industry, with a team of over 60,000 professionals serving 700+ clients across 300+ stations in 50 countries on five continents. The company’s comprehensive range of services includes ground handling, cargo, executive aviation, travel, fueling, and aircraft maintenance.

As a Talent Acquisition Business Partner at Swissport, my role is to recruit, interview and match qualified candidates for positions in the Hawaiian Islands and on the West Coast of the United States.

Responsibilities:
● Engage potential hires through in-person interviews, phone screenings through job board advertising, social media engagement, and employee referrals
● Assess

Lead Recruiter

Heard

Mar 2022 - Jul 2022 (5 months)

Heard is the leading accounting software for mental health professionals. Easily and securely manage your private practice finances, all in one place.

Partnered with Amplify Consulting Partners for a recruiting project.

Responsibilities:
● Collaborated with Heard to understand project objectives and hiring needs
● Utilized various sourcing techniques to identify and attract top candidates
● Conducted initial candidate screenings and assessments
● Coordinated interviews and candidate communications with Heard’s Hiring Managers
● Maintained project timelines and provided weekly & biweekly updates on progress to Amplify Consulting Partners & Heard

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Senior Technical Recruiter

Amplify Consulting Partners Inc

Jan 2022 - Nov 2022 (11 months)

Amplify Consulting Partners, voted one of Washington’s 100 Best Places to Work 2019-2021, is a Pacific NW company focused on creating a new approach to consulting. They invest in their consultants through mentorship, advancement, and empowerment.

Responsibilities:
● Collaborated with internal teams to understand business objectives and meet hiring needs
● Utilized various standard and specialized sourcing techniques to identify top candidates
● Maintained flexibility and adaptability to switching gears based on the needs of the business
● Established structure and rigor around candidate management and experience
● Fostered strong, impactful relationships and helped elevate Amplify's employment brand

Talent Manager

Roberthalf

Oct 2021 - Jan 2022 (4 months)

Robert Half is a staffing and consulting firm that specializes in professional placement.

Responsibilities:
●Managed a team of 3 rotating Staffing Managers and performed full-cycle recruitment for top functional roles in Hawaii
●Established and maintained talent pipelines to identify, engage, evaluate, and hire top candidates for our clients
●Generated leads from candidates, references, clients, and market intelligence to increase market share and drive growth
●Acted as an advocate for both clients and candidates by establishing regular touchpoints and maintaining thorough follow-through
●Facilitated temporary and permanent placement of candidates across various capacities, including Engineering, Finance,

Talent Acquisition Specialist

Too Good To Go

Apr 2021 - Oct 2021 (7 months)

Too Good To Go, the world's largest B2C marketplace for surplus food, is on a mission to reduce food waste worldwide. By helping retailers save surplus food that would otherwise go to waste, we enable them to reduce waste and make a profit on their surplus food while consumers get delicious food at a good value.

Responsibilities:
●Managed full-cycle recruitment process for Sales and Success roles, maintaining focus on diversity and inclusivity
●Built influential candidate relationships and acted as a point of contact during the selection process
●Aligned local recruiting/interview processes with global recommendations and processes
●Supported ongoing expansion of Too Good To Go in the US
●Partnered with T

Executive Administrative Assistant

LHH

Apr 2020 - Apr 2021 (1 year 1 month)

LHH is a global provider of talent and leadership development, career transition, and coaching services.

Responsibilities:
●Sourcing/Recruiting Social Workers - Helped create a new team for Glide Community Housing (GCH)
●Assist files to work from Operations Manager/Executive Director
●Manage Schedules for Executive Director
●Partnering with SF, Food Bank, and other nonprofits to help develop programs.
●Flexible to many hats and be a team player and an independent worker.
●Order Office Supplies
●Create flyers for Events, Public Notice, and other communication

Guest Services Host (Part-Time & Seasonal)

JLL

May 2019 - Dec 2019 (8 months)

Ala Moana is the eighth-largest shopping mall in the United States and the largest open-air shopping center in the world.

JLL was seeking a Guest Services Host to represent many cultures of the Hawaiian island and share knowledge and experiences with guests. As a friendly and outgoing personality, the Guest Services Host provided updated information on stores, bus directions, events, promotions, and more. Additionally, the Guest Services Host translated for Korean-speaking customers and guided other guests who visited the Customer Services Center.

Responsibilities:
●Accurately gave information about stores, bus directions, events, promotions, and more
●Translated for Korean-speaking customers and guided other

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Floating Assistant Manager (Full-Time)

Food Pantry Ltd

Apr 2019 - Dec 2019 (9 months)

Food Pantry, Ltd., which also operates under the name Lamonts Gifts & Sundry, is located in Honolulu, Hawaii. This organization primarily operates in the Grocery Stores, Chain business/industry within the Food Stores sector.

Food Pantry, Ltd. was seeking a Floating Assistant Manager responsible for the stores located in Waikiki. The Floating Assistant Manager floated between several stores, including Ku'ai Market Moana By Design, TRH Inspired, Lamonts, Accents, Oasis Lifestyle, Ali'i Market, Outrigger Trading Co, Whalers General Store, and Hauoli Waikiki. As a team player, I brought excellent service to fellow associates, vendors, and customers.

Responsibilities:
●Provided excellent service to fellow associates, v

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Food Hall Manager (Opening Team)

Japan Village

May 2018 - Apr 2019 (1 year)

Japan Village includes food stalls with 11 tasty vendors, a restaurant and cocktail bar, a Japanese liquor store, and the largest Japanese grocery store in New York City.

Japan Village was seeking a Food Hall Manager for its opening team. As the Food Hall Manager, I oversaw day-to-day planning and operational accountability for sales and customer service. The Food Hall Manager also identified and coordinated opportunities to increase customer interactions, drive store traffic, and create sales.

Responsibilities:
●Oversaw day-to-day planning and operational accountability for sales and customer service
●Clearly communicated all expectations to the team and held the team accountable for expectations
●Coach

Travel Consultant

Liberty Travel

May 2017 - Aug 2017 (4 months)

Liberty Travel is one of the largest and most recognized travel agency groups in the US, operating more than 100 stores.

Responsibilities:
●Managed the first LIBERTY TRAVEL KIOSK in Tysons Corner, VA
●Created custom worldwide travel packages, maintained client portfolio database, and was responsible for organizing all clients' financial invoices
●Resolved problems/complaints in a professional and timely manner
●Generated itineraries and correspondence, processed payments, and issued tickets
●Proficiency in Sabre, Calypso, Flight Express, and Client systems
●Processed special requests for customers throughout all phases of travel
●Utilized Sabre, proprietary reservation system, Internet, and vend

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Booking Manager

Study Abroad Apartments

Jan 2017 - Dec 2017 (1 year)

Study Abroad Apartments assists students in finding reliable housing when studying abroad or interning.

Responsibilities:
●Driving revenue by helping customers find suitable accommodation
●Engaging with customers and landlords to provide world-class support
●Working directly with housing providers to manage data and develop relationships
●Answering phone calls, Live Chat (Zendesk), emails to solve customer support inquiries
●Maintenance of our landlord database
●Providing support for new product features and updates
●Maintaining a consistent system of communication with both landlords and tenants to encourage open discussion
●Manage all leads and information into a CRM system, HubSpot, to p

Information Officer

Korea Tourism Organization

Nov 2015 - Oct 2016 (1 year)

Korea Tourism Organization based in New York Metropolitan Area manages the region comprises of all 37 states east of the Rockies, DC, and 14 countries throughout the Caribbean. It’s primary objective is to support the sales and various marketing and promotional activities that will enhance our travelers' experience in Korea.

Responsibilities:
●Manage customer inquiries on Korean Tourism
●Manage/Distribute promotional materials
●Manage KTO NY's social media networks daily to develop a business pipeline with travel agencies/magazines
●Conduct periodic market research
●Following additional instructions given by the employer in connection with Korean tourism marketing
●Coordination of promo events and f

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Kitchen Runner

The Peninsula Chicago

Jan 2014 - Dec 2014 (1 year)

The Peninsula Chicago is the five-star hotel that brought traditional Asian service to a city already renowned for the warmth of its hospitality.

Responsibilities:
As a Kitchen Runner at The Peninsula Chicago, I was promoted to server assistant after successfully performing my duties.
I performed duties requiring extensive knowledge of Food & Beverage and health regulations of a five-star hotel restaurant.
Additionally, I welcomed and hosted customers prior to sitting.

Event and Marketing Intern

Japan America Society of Chicago

Jan 2014 - Dec 2015 (2 years)

The Japan America Society of Chicago creates and promotes Japanese and American friendships. Established in 1930, the Japan America Society of Chicago is a not-for-profit, nonpartisan, nonpolitical association.

Responsibilities:
●As an Event and Marketing Intern at the Japan America Society of Chicago, I communicated and provided excellent customer service to JASC sponsors and members.
●I managed logistics, processed financial transactions, and booked reservations for various events organized by the society.
●I also promoted events through social media, updated JASC's website, and published newsletters to keep members informed of upcoming events.
●The skills required for this position include social media sav

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Housekeeping Intern

Khaosan Beppu Hostel

Jan 2014 - Dec 2014 (1 year)

Responsibilities:
●As a Housekeeping Intern at Khaosan Beppu Hostel, I was responsible for assisting new guests to their guestrooms as well as giving suggestions for tourist areas in the city of Beppu.
●I maintained and managed the proper cleanliness of the overall hostel, including restrooms, kitchens, spa onsens, and the entrance.

Food & Beverage Intern

Hilton Worldwide

Dec 2013 - May 2014 (6 months)

Twice voted 'Best Hotel in the World' Conrad Maldives is a luxury Maldives resort that is the perfect escape in paradise.

Responsibilities:
●As a Food & Beverage Intern at Hilton Worldwide, I served as an English and Korean interpreter between staff and customers.
●I also increased profits by using techniques to upsell menu items and organized VIP parties for upscale clientele by preparing requested décor and dishes.

Resident Assistant

Kendall College

Jan 2012 - Dec 2013 (2 years)

Responsibilities:
●As a Resident Assistant at Kendall College, I enhanced the quality of life in the residence halls by providing active student life events on and off campus for students.
●I was attentive to the safety and security of residents through duty nights.

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Joseph Chang

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