Joseph Burley

Joseph Burley

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Network Architect & Pre-Sales Solutions Engineer | Telecom & Cloud Connectivity | BGP · SD-WAN · Wi-Fi · Security | Open to Full-Time & Contract
California, United States

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Résumé


Jobs verified_user 0% verified
  • Sprint
    Business Account Manager / Technical Sales Coach
    Sprint
    Jul 2010 - May 2016 (5 years 11 months)
    • Delivered technical workshops across multiple Sprint centers covering IoT, network fundamentals, RF behavior, device security, O365, Geotab, and mobile connectivity architectures. • Engineered creative solutions for complex environments—e.g., designing dual-LTE modem Yagi-antenna architectures for a Texas banking client where no wired transport existed. • Provided technical escalation support by translating customer issues into clear inputs for engineering and billing teams, accelerating resolution. • Developed standardized account-mapping and multi-threaded outreach playbooks used by regional teams. • Created referral pipelines between Sprint retail, business sales, and fiber groups—improving collaboration across traditionally siloed div
  • Sprint
    Business Account Manager
    Sprint
    Sep 2013 - Sep 2014 (1 year 1 month)
    Responsible for maintaining accounts around the country, calling on customers to review accounts, optimize plans, also discovering opportunities for the customer in M2M, phones, and Data, make recommendations for account changes, and guide customers in account solutions with the overall goal of maintaining and growing accounts and adding new accounts by referrals from my current base.
  • Global IP Network AS
    Global Client Manager
    Global IP Network AS
    Sep 2024 - Jun 2025 (10 months)
    • Acted as the technical liaison for global enterprise and carrier clients, supporting designs across IP Transit, DIA, Ethernet, routing, and multi-site connectivity. • Led technical discovery sessions with customer engineering teams to evaluate BGP policies, routing behavior, DDoS needs, path diversity, and backbone architecture requirements. • Translated findings into clear designs, solution summaries, and sizing assumptions for sales, proposals, and RFP responses. • Coordinated feasibility reviews with engineering, provisioning, and operations to ensure proposed solutions were accurate, deliverable, and aligned with customer expectations. • Built a Salesforce-driven analytics workflow that identified footprint expansion opportunities, of
  • Sprint
    Lead Retail Consultant
    Sprint
    Aug 2010 - Sep 2013 (3 years 2 months)
    Manage store operations, train and assist sales staff in meeting sales targets, and direct customer sales Small Business Expert responsible for stores business sales growth and training personal on business sales Placement of product to ensure product appeal and profit growth Generate sales leads through cold calling efforts Consistently exceed sales goals Manage customer accounts, contact information, orders, and inventory replenishment in Retail Management System
  • COGENT COMMUNICATIONS
    Global Account Manager
    COGENT COMMUNICATIONS
    Apr 2023 - Sep 2024 (1 year 6 months)
    • Served as the technical resource on calls with ISPs, data centers, and application providers, explaining fiber routes, BGP behavior, wavelength options, redundancy, and architecture choices. • Guided customers through transport diversity, routing efficiency, latency considerations, and data center selection to support sound design decisions. • Delivered teamwide training on fiber fundamentals, data center interconnects, BGP, SLA comparison, and competitive architecture — raising overall technical capability. • Supported peers by joining customer meetings to validate designs and simplify technical decisions, contributing to significantly higher close rates across the team. • Identified cloud connectivity opportunities (AWS, Azure, GCP) and
  • Metronet
    Enterprise Account Executive
    Metronet
    Oct 2022 - Apr 2023 (7 months)
    • Brought in to elevate the business sales team’s ability to target and win true enterprise accounts with complex network, wireless, and connectivity needs. • Coached reps on technical qualification, account mapping, and identifying multi-site opportunities in hospitality, venues, and corporate environments. • Introduced modern outreach methods including LinkedIn research, structured messaging, and high-value appointment workflows. • Positioned Metronet’s Ethernet, DIA, and advanced networking offerings for larger customers — resulting in several enterprise wins, including a regional bank. • Delivered training on SLAs, network performance expectations, and how to present technical advantages to customers.
  • Frontline Performance Group
    Director of Client Solutions
    Frontline Performance Group
    Apr 2022 - Sep 2022 (6 months)
    • Supported the company’s SaaS transformation by modernizing internal systems, improving CRM architecture, and refining data workflows. • Led the migration from HubSpot to Salesforce, resolving data quality issues and implementing automation and reporting improvements. • Developed training for sales/support teams on Salesforce best practices and data-driven customer lifecycle management. • Improved integration between the company’s SaaS reporting platform and hotel PMS systems, enhancing customer insights and operational reporting. • Assisted with go-to-market planning for video-based hospitality training solutions.
  • Spectrum Enterprise
    Major Account Executive - Hospitality
    Spectrum Enterprise
    Apr 2020 - Apr 2022 (2 years 1 month)
    • Performed detailed network audits, including firewall/router evaluations, switch mapping, cabling reviews, RF surveys, and throughput/latency baselines. • Produced technical documentation, including heatmaps, wiring diagrams, rack layouts, and upgrade recommendations aligned with brand standards for Marriott, Hilton, IHG, and independent hotels. • Designed and scoped property-wide managed Wi-Fi, SIP/PRI voice systems, security camera networks, guest authentication flows, and DIA/Ethernet redundancy strategies. • Identified root causes of performance issues (e.g., legacy firewalls, misconfigured VLANs, channel interference), recommended upgrades, and coordinated engineering resources for remediation. • Engineered multi-carrier redundancy b
  • Spectrum Enterprise
    Major Account Executive - Hospitality
    Spectrum Enterprise
    Apr 2020 - Apr 2022 (2 years 1 month)
    • Performed detailed network audits, including firewall/router evaluations, switch mapping, cabling reviews, RF surveys, and throughput/latency baselines. • Produced technical documentation, including heatmaps, wiring diagrams, rack layouts, and upgrade recommendations aligned with brand standards for Marriott, Hilton, IHG, and independent hotels. • Designed and scoped property-wide managed Wi-Fi, SIP/PRI voice systems, security camera networks, guest authentication flows, and DIA/Ethernet redundancy strategies. • Identified root causes of performance issues (e.g., legacy firewalls, misconfigured VLANs, channel interference), recommended upgrades, and coordinated engineering resources for remediation. • Engineered multi-carrier redundancy b
  • Comcast Business
    Strategic Enterprise Account Executive
    Comcast Business
    Mar 2019 - Apr 2020 (1 year 2 months)
    • Led design and deployment of multiple SD-WAN architectures, including rapid-deployment overlays, hybrid MPLS migrations, and ENS/DIA integration for multi-site clients. • Designed high-availability connectivity solutions using ENS transport, DIA, Metro-Ethernet, AWS Direct Connect, and Azure ExpressRoute. • Drove technical discovery with client engineering teams to identify routing gaps, resiliency issues, and cloud-migration impacts. • Provided project-level architecture guidance for data center interconnects, cloud replication, and backbone selection (AWS, Azure, GCP). • Solved major network failures through hands-on analysis—e.g., restoring stability for a 25+ site customer suffering from a failed MPLS teardown. • Supported rural broad
  • Spectrum Business
    Business Account Executive
    Spectrum Business
    May 2016 - Mar 2019 (2 years 11 months)
    • Performed site surveys, wiring assessments, and network documentation to validate feasibility and design accurate fiber builds. • Designed SMB and mid-market connectivity architectures, including DIA, Ethernet transport, LTE failover, hosted voice, VLAN segmentation, Wi-Fi coverage, and managed firewall recommendations. • Created network rollout plans for multi-site customers and partnered with Spectrum Enterprise when enterprise-level engineering was needed. • Coordinated plant design, construction, permitting, ROI analysis, and installation readiness. • Designed property-wide Wi-Fi coverage for events and fairgrounds, including outdoor AP design and temporary plant builds (e.g., Lanesville Fair). • Achieved consistent 150%–480% quota by
  • Sprint
    Business Account Executive Sales Coach
    Sprint
    Sep 2014 - May 2016 (1 year 9 months)
    While maintaining Business Account Manager Position, help and assist manager of the department. Train employees on selling and account management in both sales techniques and system proficiency. Assist in the education of M2M sales and other emerging technologies, including application such as Office 365 and Google apps for business. Assist in leading daily meetings, communicate expectations to account managers, and report results to management. Assist business account managers in the sales and other goals in their position.
  • SherwinWilliams Automotive Finishes
    Branch Manager
    SherwinWilliams Automotive Finishes
    Jul 2007 - Dec 2009 (2 years 6 months)
    • Grew branch revenue from $1.3M → $3M in year one and to $6M+ by year two through targeted outreach, product expansion, and stronger customer engagement. • Built deep customer relationships through consultative selling, on-site visits, and technical product knowledge—leading to sustained repeat business. • Reduced past-due receivables by 50%, improving cash flow and overall branch performance. • Negotiated customer pricing, vendor agreements, and promotional programs to increase margin and competitive position. • Led weekly customer training sessions with vendor partners, improving product adoption and reducing returns through better product understanding. • Oversaw branch operations including P&L, forecasting, vendor management, and staff
  • SherwinWilliams Automotive Finishes
    Assistant Manager
    SherwinWilliams Automotive Finishes
    Jul 2007 - May 2008 (11 months)
    Manage 15 Store personnel Improved work flow, managed personnel, developed employees by supporting further education and job growth, Sales Specialist Built customer relationships, increased sales with current customer base, identified potential customers, managed customer relationships, improved company image and loyalty
  • Costco Wholesale
    Membership Services
    Costco Wholesale
    Aug 2002 - Jul 2007 (5 years)
    • Served as the in-store “tech go-to,” troubleshooting computer issues, fixing Excel problems for managers, and repairing photo lab printers and equipment. • Designed a custom workflow for the photo center that allowed staff to offload images and burn CD/DVD media without tying up printers — improving throughput and customer wait times. • Supported technical product returns and customer inquiries, providing clear, solution-focused guidance on consumer electronics. • Consistently ranked as a top performer in executive membership upgrades and AmEx credit card conversions through consultative customer interactions.
Education verified_user 0% verified
  • San Diego College of Continuing Education
    Technical Certs - AWS, Cisco, and other Upskilling, System, Networking, and LAN/WAN Management/Manager
    San Diego College of Continuing Education
    Apr 2023 - Current (3 years 1 month)
    Current Upskill and Certification Work
  • Keller Graduate School of Management of DeVry University
    Masters of Networking and Communications Management, Telecommunications & Network Communications
    Keller Graduate School of Management of DeVry University
    Graduate program focused on enterprise networking, telecommunications systems, and cloud-connected architectures. Coursework and project work emphasized wireless technologies, routing and switching, network design, and secure LAN/WAN communication. Strengthened ability to evaluate infrastructure, model network performance, and design scalable architectures that integrate with carrier services, data centers, and cloud platforms. Wireless emphasis included RF fundamentals, Wi-Fi system design, mobility planning, and performance analysis.
  • San Diego State University
    Bachelor of Arts in Business Administration, Business Marketing
    San Diego State University
    Coursework focused on marketing strategy, business operations, and communication frameworks used to understand customer needs and translate them into solutions. Gained foundational skills in business analysis, customer engagement, and cross-functional communication — all of which support my client-facing technical roles in networking and cloud architecture.
Projects (professional or personal) verified_user 0% verified