Jose pena
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Texas, United States
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Résumé
Jobs
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- TT-Mobile Mobile ExpertFeb 2025 - Current (1 year 9 months)Customer Communication: Engage in daily customer communication and follow-up using various tools to complete outbound/inbound phone calls, emails, and online meetings/appointments. Research: Understand customer needs, key contacts, and potential business opportunities. Use research to select appropriate product/service messaging to meet individual customer needs. Sales Process: Facilitate the entire sales process from the initial call to proposal and finalization of an order for each customer Retention: deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business Also responsible for other Duties/Projects as assigned by business management as needed.
Customer Service RepresentativeDHSOct 2024 - Current (2 years 1 month)As a Customer Service Representative, I was responsible for assisting with disaster survivor assistance, conducting and verifying damage assessments, and providing essential administrative, financial, and logistical support. I engaged with disaster survivors and local officials to identify unmet needs, supporting community outreach and partnerships. Additionally, I provided on-site guidance to survivors about the application process and FEMA disaster assistance. My role also involved order processing by coordinating inspection dates, ensuring that survivors received timely assistance and support throughout the recovery process.- SCustomer Service RepresentativeSpectrum (Charter Communication LLC)-McAllen,Jan 2024 - Sep 2024 (9 months)In my role as a Customer Service Representative at Charter Communications, I provide general information about our company's policies, promotions, account information, and process payments. I am experienced in managing reluctant customers, effectively explaining reasons for bill increases while maintaining their satisfaction. I strive to resolve all inquiries related to their accounts, ensuring they leave the conversation feeling valued and understood. Additionally, I assist with order processing for devices and accessories when needed, further enhancing the customer experience and supporting their overall satisfaction with our services.
- BSales ManagerBoost Mobile-RioJan 2021 - Feb 2023 (2 years 2 months)As a Sales Manager, I was responsible for leading and managing a sales team to achieve or exceed sales targets, developing and implementing effective sales strategies, hiring and training sales representatives, and analyzing performance data to identify growth opportunities. Additionally, I recognized that customer service, customer support, and order processing are integral components of the role, as they are essential for maintaining customer satisfaction and fostering long-term relationships with clients. This holistic approach ensured that our sales efforts were aligned with customer needs, ultimately driving success for the team and the organization.
- CookDenny’s restaurantAug 2015 - Dec 2022 (7 years 5 months)
- ClerkLawMay 2014 - Sep 2020 (6 years 5 months)manage files, retrieve documents for attorneys and paralegals, and ensure the efficient flow of information within the firm.
Education
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- Civil engineeringSouth Texas CollegeAug 2018 - May 2019 (10 months)