Jose Omedo Barberena Morales

Intake Manager/Outbound Specialist

Justpoint

Dec 2024 - Jun 2025 (7 months)

Legal Intake Manager (Inbound and Outbound Calling, E-mail and SMS communication) for tech enabled law firm that seeked to prequalify individuals who have suffered negative side effects to their health as a consequence of the use of certain medications with the final aim to add them to a Mass Tort lawsuit process to seek monetary compensation from the original pharmaceutical entities and remove the medication from the market while promoting awareness at the same time through advertisements in social media platforms.

Patient Care Coordinator

Circle Medical

Oct 2021 - Jan 2023 (1 year 4 months)

• Duties included checking, managing, and reporting medical prescriptions status for the company, which specializes in Telehealth services for patients in the United States. This involved working on tasks and follow-ups related to these prescriptions and providing updates to the prescribing doctors who sent patients' prescriptions to pharmacies electronically. Additionally, I utilized cold calling skills to reach out to clinics and hospitals, offering medical equipment for sale or leasing, which enhanced our service offerings and expanded our network within the healthcare community.

Collections Agent / Customer Service Representative

Genpact

Apr 2020 - May 2021 (1 year 2 months)

As a Collections Agent / Customer Service Representative, I was responsible for managing customer accounts, addressing inquiries, and resolving payment issues to ensure a high level of customer satisfaction. My role involved reaching out to customers who were delinquent in their payments, successfully achieving a notable level of collections success. Additionally, I utilized cold calling techniques to engage potential customers, offering them upgrades and new products provided by the company, which contributed to overall business growth and customer retention.

Technical Support Representative

World Connection

Jan 2017 - Mar 2020 (3 years 3 months)

• Technical Support for Budget Management Software Program Quicken.

C

Customer Service Representative/Collections/Sales

CPD

Jan 2010 - Jan 2013 (3 years 1 month)

• Technical Support Supervisor for IP telephony account Big Earth Networks.

Customer Service / Remote Travel Agent

Atento

Jan 2008 - Jan 2010 (2 years 1 month)

• Served as a travel advisor for IBM executive travelers, ensuring a seamless travel experience tailored to their specific needs. Developed lasting relationships with clients by providing professional assistance with lodging and transportation during their business travels. Additionally, utilized cold calling techniques to reach out to prospective clients, effectively promoting our services to enhance the travel experience for their executives.

Jose Omedo Barberena Morales

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