Jose Olaya

Jobs 0% verified

P

Excecuvite assistant

Profesor X

Sep 2025 - Current (1 year 2 months)
Supervisor Trainer

IntouchCX

May 2023 - Current (3 years 6 months)

• Temporarily assumed a Call Center Supervisor role for a healthcare client (medical billing and accounts) from September 2019 to January 2020, managing a team of 15 agents. • Oversaw resolution of billing inquiries, insurance claims, and patient account discrepancies. • Ensured compliance with healthcare regulations (HIPAA) and internal standards. • Implemented coaching strategies and operational adjustments, reducing claim resolution time by 20%.
S

Senior Trainer

Feb 2020 - Jan 2023 (3 years)

• Responsible for initial and ongoing training for various campaigns. • Development of instructional material tailored to different profiles and levels. • Post-training KPI monitoring focused on real operational impact. • Mentoring of new trainers.
Foreign Relations Analyst

Vadel

Aug 2018 - Aug 2019 (1 year 1 month)

• Coordination of training focused on external communication protocols. • Evaluation and improvement of communication processes.
Trainer

Américas BPS

Jan 2016 - Jul 2018 (2 years 7 months)

• Staff training in technical and commercial support processes. • Content alignment with HP's global standards. • Strengthening of soft skills for premium customer service.

Education 0% verified

About