Jose Marquez

Bilingual Virtual Medical Assistant

Angel City VA

Aug 2024 - Dec 2025 (1 year 5 months)

Handle high-volume inbound and outbound calls and text messages with professionalism, empathy, and energy ● Assist patients with any inquiries related to their appointments, including scheduling, rescheduling, cancellations, and manage calendars per clinic guidelines. ● Communicate with customers via phone, email, and text. ● Answer phones and messages, providing warm transfers as needed. ● Complete new patient intake procedures in accordance with departmental protocols. ● Return patient phone calls and messages promptly and efficiently. ● Confirm appointments and follow up on no-shows ● Manage the daily appointment calendar and coordinate with the clinical team ● Verify and update insurance information and patient, and medical documentatio

Medical Interpreter

Multilingual interpreters and translators

Aug 2022 - Dec 2024 (2 years 5 months)

● Provided verbal interpretation services and coordinated communications between medical staff and patients, ensuring clarity and understanding in all interactions. ● Received and responded to patients' interpretive services and care needs requests, demonstrating a strong commitment to patient advocacy. ● Interpreted and explained hospital and medical care policies and procedures to patients, facilitating informed decision-making regarding their health. ● Prepared and maintained accurate work records and documents in a timely manner, showcasing strong documentation preparation skills essential for effective communication. ● Followed established departmental guidelines and protected the confidentiality of patient information, adherin

M

Technical Assistance Service

Ministry of Education-Peru

Nov 2021 - Dec 2021 (2 months)

T

Medical Interpreter

Teleperformance TP

May 2021 - Sep 2022 (1 year 5 months)

● Provided verbal interpretation services and coordinated communications between medical staff and patients, ensuring clarity and understanding in all interactions. ● Received and responded to patients' interpretive services and care needs requests, demonstrating strong customer service skills to enhance patient satisfaction. ● Interpreted and explained hospital and medical care policies and procedures to patients, utilizing attention to detail to ensure accurate information delivery. ● Prepared and maintained accurate work records and documents on time, showcasing strong documentation preparation abilities. ● Followed established departmental guidelines and protected the confidentiality of patient information, while efficiently man

U

Educational Advisor - Sales Promoter

University of Social Sciences and Humanities

Dec 2020 - Mar 2021 (4 months)

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PAN AMERICAN AND PARAPAN AMERICAN GAMES LIMA 2019

Mar 2019 - Aug 2019 (6 months)

Coordinated the successful execution of the Pan American and Parapan American Games in Lima 2019, overseeing logistics, scheduling, and stakeholder communication to ensure a seamless event experience. Managed a diverse team and collaborated with various departments to meet project milestones and objectives. Additionally, provided virtual assistance by contacting providers to facilitate smooth operations and maintained digital account management for all necessary company accounts, ensuring efficient resource allocation and communication throughout the event planning process.

I

Marketing - Commercial Advisor - Supervisor

IMPACT ADVERTISING - PERU

Sep 2016 - Dec 2018 (2 years 4 months)

● Supervise staff in charge (25) approximately. ● In charge of attracting new clients. ● Responsible for making visits, meetings, and presentations with the client. ● Supervision of service facilities for different events. ● In charge of attending to and managing customer complaints. ● Communicate everything related to your work to the department to the immediate boss. ● In charge of preparing project budgets for the company's clients. ● Keep the agenda up to date. ● Be up to date with the processing of files

L

Coordinator, Call Manager, Commercial Advisor

LE CORDON BLEU INSTITUTE PERU

Jan 2015 - Jun 2016 (1 year 6 months)

● Comply with the objectives assigned by the institution of providing information and training to the population in general about the different types of social programs offered by the government in the most remote places of the national territory. ● Responsible for organizing, planning, and making visits to the schools of the assigned database, to obtain a relationship with the school guiding them to decide to be part of the educational institution. ● Support in the various events and activities organized by the institution.

S

Coordinator, Call Manager, Commercial Advisor

San Ignacio de Loyola University

Nov 2014 - Dec 2014 (2 months)

● Comply with the objectives assigned by the institution of providing information and training to the population in general about the different types of social programs offered by the government in the most remote places of the national territory. ● Responsible for organizing, planning, and making visits to the schools of the assigned database, to obtain a relationship with the school guiding them to decide to be part of the educational institution. ● Support in the various events and activities organized by the institution.

Event Planner, PR, Photographer, Administrative Assistant, Translator and Interpreter

Ministry of Education of Peru

Oct 2013 - Jul 2014 (10 months)

L

Administrative Assistant - Supervisor

Law Firm Daniel Andrés Sebastián

Jun 2012 - Sep 2013 (1 year 4 months)

● Supervise the development of the work and performance of the personnel in charge. ● Supervise design, graphic, and web projects and control delivery times. ● Manage and coordinate purchases and service development with suppliers, ensuring that all aspects of project execution align with company standards. Additionally, I oversee digital account management for all company accounts, which enhances our operational efficiency and ensures that we meet our service delivery commitments effectively.

C

Consultant, Projects and Events Coordinator

CREATIVA Events

Mar 2012 - Sep 2013 (1 year 7 months)

I

Administrative Assistant

ITRC International S.A.C.

Jan 2010 - May 2012 (2 years 5 months)

● Evaluate new hiring of personnel in conjunction with their superiors,

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