J

Joselyn Rivera

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Bavaria, Germany

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work
Job

Résumé

Jobs verified_user 0% verified
  • Omada Health
    MEMBER SUPPORT ASSOCIATE
    Omada Health
    Nov 2021 - Jul 2024 (2 years 9 months)
    • Monitored incoming emails, phone calls, chats, and web inquiries to provide support for level 1 and level 2 issues • Resolved customer issues with professionalism and empathy, consistently delivering high-quality support and ensuring a positive customer experience • Identified and tracked technical bugs reported by customers, documenting detailed issue reports and submitting them to the engineering team to support timely resolutions • Successfully created new knowledge base articles and macros via Zendesk for a GLP-1 partnership • Worked closely with peers and cross-functional teams to enhance Member Support processes and policies • Thrived in a rapidly evolving start-up atmosphere, contributing to continuous improvement
  • Parallon
    TRANSFER SPECIALIST
    Parallon
    Oct 2020 - Oct 2021 (1 year 1 month)
    • Managed daily outbound worklists and documents, make changes as necessary to ensure accounts were handled properly • Met or exceeded all matrix scorecard goals • Championed compliance and quality assurance standards by meeting or exceeding all reviews • Used as a training resource for new hires and those needing improvement and or coaching • Strictly followed HIPAA regulations, guidelines, policies, and procedures to ensure sensitive and confidential data protection • Successfully adopted work from home program while maintaining or improving goals
  • C
    BRANCH ADMINISTRATOR
    Canon Solutions America
    Jun 2018 - Oct 2019 (1 year 5 months)
    • Support managers and their respective sales team • Review incoming sales orders for accuracy and company policy compliance to ensure highest level of customer satisfaction • Work as a liaison between sales, order management department and various other departments within organization • Coordinated office events by working with vendors, managing logistics, and ensuring smooth execution • Assisted managers with business travel by handling expense reports, and ensuring policy compliance • Managed daily office operations, including ordering supplies, organizing workspaces, and ensuring a well functioning environment • Handled new hire onboarding, ensuring smooth integration and proper resource allocation • Virtually assist and support
  • J
    SENIOR SPECIALIST
    J.P Morgan Chase
    Jan 2016 - Jan 2018 (2 years 1 month)
    • Operated in high volume queues while providing personal banking needs such as account management, balance analysis debit card discrepancies, customer education and account security • Assisted customers with documenting claims, submitting research cases for encoding errors, and missing transactions • Served as a liaison between third party companies and Corporate on consumer accounts • Assisted various departments such as credit card, auto, and mortgage • Provided Sr Training to new hire specialists through the peer coach developing program • Met or lead team on scorecard goals, meeting adherence, call handling time, survey results and compliance with company policies and procedures