Jose Luis Perez Marin

Jose Luis Perez Marin

About

Detail

sysadmin
Venezuela
Contact Jose regarding: 
Flexible work
Starting at USD8/hour
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Finding mentors
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Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • SERED
    Tech Support Analyst
    SERED
    Apr 2024 - Feb 2026 (1 year 11 months)
    > Reduced average ticket resolution time by 80-90% after restructuring internal documentation and creating quick response templates, putting knowledge within the team's immediate reach. > Executed server and hosting migrations using Installatron Manager through cPanel, minimizing downtime during each transition. > Developed and improved automation scripts in Linux (Bash) for repetitive support tasks, increasing operational efficiency. > Restructured internal documentation and the FAQ section of the corporate website, ensuring that frequent cases were resolved without escalation. > Provided technical after-sales service, managing more than 100 monthly active clients with a high retention rate.
  • R
    sysadmin/SRE
    Roraimadevs.com
    May 2022 - May 2023 (1 year 1 month)
    > Automated deployment processes using Docker and Linux cronjobs, reducing environment setup time by 60%. > Implemented continuous integration pipelines (CI/CD) with Jenkins and Bitbucket for software development projects. > Managed cloud infrastructure in DigitalOcean and AWS, including VPS configuration, network security, and scalability. > Performed testing and documentation of REST APIs with Postman and Swagger, supporting the development team. > Provided L2 support, including server and hosting migration, performance optimization, and production incident resolution.
  • ADCLIC HOSTING
    Technical support manager
    ADCLIC HOSTING
    Jan 2020 - Mar 2022 (2 years 3 months)
    > Led and trained support analysts in Linux server administration and cPanel management. > Implemented internal documentation and support templates that reduced ticket resolution time by 80-90%. > Administered cPanel infrastructure for domains, RadioStreaming services, and shared hosting clients. > Managed bulk SMS services, Email Marketing, VPN, SSL certificates, and domain registration. > Centralized ticket and case tracking through WHMCS, improving the team's incident traceability.
  • LatinCloud
    Tech Support
    LatinCloud
    Oct 2018 - Dec 2019 (1 year 3 months)
    > Administered and configured hosting accounts in cPanel, DirectAdmin, Plesk, and Vesta Panel across an infrastructure of more than 20 servers serving more than 20,000 clients. > Configured TCP/IP, HTTP, DNS, and SMTP network protocols, guaranteeing service stability. > Operated Nagios, Zabbix, and Centreon monitoring systems for proactive detection of infrastructure failures. > Provided technical support for WordPress, PHP, Apache, and Nginx, resolving plugin conflicts and code errors.
  • V
    Tech Support Analist
    Venezuelahosting.com
    Apr 2014 - Oct 2018 (4 years 7 months)
    > Provided first-contact support via chat, ticket, and VoIP for shared hosting clients. > Audited hosting accounts on cPanel servers and implemented improvements in Linux automation scripts.