Talent, Operations, and Customer Success Leader with global experience driving growth through high-impact hiring strategies, operational excellence, and client-centric solutions. Recognized for building and scaling talent functions while aligning recruitment, delivery, and customer success with business objectives across international markets, including the US, LATAM, EMEA, and APAC.
Expert in end-to-end talent operations, from workforce planning and global hiring to process optimization and team leadership. Proven ability to design and execute scalable recruitment and staffing solutions, including staff augmentation and project-based delivery models, consistently aligned with client goals, KPIs, and long-term growth strategies.
Strong track record managing key client relationships and acting as a strategic partner and primary point of contact to ensure satisfaction, retention, and expansion. Combines customer success principles with operational execution to improve NPS, strengthen engagement, and unlock new revenue opportunities.