Life Cycle Engineer
NiCE
Aug 2021 - Feb 2022 (7 months)
• Supported NICE integration, including IC servers, to enhance system functionality.
• Managed the setup and administration of the Humanify platform, ensuring optimal performance.
• Oversaw the Verint platform management to streamline operations and improve user experience.
• Administered the HelloSign platform, facilitating efficient document management processes.
• Gained foundational knowledge in SQL to understand and work with basic database aspects.
• Utilized Microsoft 365 to organize daily work, manage tasks, and maintain client information, including the critical upload of NICE data, thereby enhancing overall workflow efficiency.