José Luis Barrios Núñez

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Supervisor Desktop Support - IT

TTEC CX Solutions

Feb 2022 - Feb 2025 (3 years 1 month)

• Team management • Intune / Autopilot management • Sentinel administration • VPN support • ITIL structure • SCCM administration and EPM • VSB, PowerShell and Python scripting • Service Now inventory management • Assets purchase, support and administration • Network implementation support ( DIA network, Firewalls and SD WAN routers) • Budget administration
Life Cycle Engineer

NiCE

Aug 2021 - Feb 2022 (7 months)

• Supported NICE integration, including IC servers, to enhance system functionality. • Managed the setup and administration of the Humanify platform, ensuring optimal performance. • Oversaw the Verint platform management to streamline operations and improve user experience. • Administered the HelloSign platform, facilitating efficient document management processes. • Gained foundational knowledge in SQL to understand and work with basic database aspects. • Utilized Microsoft 365 to organize daily work, manage tasks, and maintain client information, including the critical upload of NICE data, thereby enhancing overall workflow efficiency.
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Desktop support technician

IT

Aug 2019 - Aug 2021 (2 years 1 month)

• Provided global support both on-site and remotely, ensuring efficient IT service delivery across various locations. • Improved IT processes and services to enhance overall operational efficiency. • Assisted in the global at-home recall for pandemic emergencies by deploying GNAs and FLAs, helping around 700 individuals maintain safety in their homes. • Contributed to local cybersecurity efforts by conducting regular penetration tests, ensuring the integrity and security of IT systems within the organization.

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José Luis Barrios Núñez

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