Josellyn Mychell Mendez Villalobos

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C

CS Representative - Teleperformance

Working closely with partner teams to keep up to date on process changes, promotions, deals, partner for quick resolution of cross functional issues, and consult to improve processes. Using the telephone at Teleperformance. Preparing online orders to customers for the American company Target Corporation. Solving logistics problems such as missing items in online orders, home delay deliveries or checking deliveries through various platforms that the company has.
Interpreter

TransPerfect Connect

Taking calls from different companies and subjects; education, financial, legal and medical. Actively multitasking; note taking while using short term memory to convey the message in the opposite language. Diverse knowledge in both languages English and Spanish to be able to provide a proper interpretation and assure the best communication within the parties.
Human Resources Representative

Amazon

Taking care of contacts from Amazon employees across the US, being contacted by phone, chat or tickets for inquiries related to payroll, policies, benefits, among others. Served as the first point of contact for Employee Resources related inquiries, resolving case intakes, general policy quesitons, documentation process, and requirements to expedite the process
F

Administrative Assistand

Fantasia Ecologica

Answer and direct phone calls. Organize and schedule appointments. Plan meetings and take detailed minutes. Write and distribute email, correspondence memos, letters, faxes and forms. Assist in the preparation of regularly scheduled reports.

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Josellyn Mychell Mendez Villalobos

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