Joselin Juárez

Joselin Juárez

About

Detail

Ejecutivo
Guatemala Department, Guatemala
Contact Joselin regarding: 
work
Full-time jobs
Starting at USD7/hour
Flexible work
Starting at USD5/hour
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Internships
Starting at USD1K/month
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Finding mentors
Finding co-founders
groups
Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 9% verified
  • Columbus Marketing Experts
    Virtual Assistant verified_user Verified experience
    Columbus Marketing Experts
    Oct 2025 - Current (7 months)
  • T
    Virtual Assistant
    Therafi Counseling Services
    Oct 2025 - Current (7 months)
  • I
    Operations Coordinator public Remote experience
    Inversiones Calidad SA,
    May 2025 - Jul 2025 (3 months)
    ○ Managed operational processes and resources, ensuring goal achievement, time optimization, and efficient resource utilization. Led and supervised work teams, ensuring training, motivation, and compliance with service and productivity standards. Analyzed indicators and oversaw operational quality control, implementing continuous improvements and ensuring compliance with internal policies and regulations.
  • C
    Human Rights Promoter
    Colectivo K'abel Guatemala
    Jul 2024 - Current (1 year 10 months)
  • HCL Technologies, S.A
    Operations Analyst
    HCL Technologies, S.A
    Jun 2020 - Apr 2025 (4 years 11 months)
    ○ Supervised international exams under global standards. ○ Monitored security (CCTV) and ensured suitable environments for educational and technological certifications. ○ Oversaw quality control and regulatory compliance.
  • 24-7 in Touch
    Operations Supervisor
    24-7 in Touch
    Jan 2019 - Apr 2020 (1 year 4 months)
    Dynamic Operations Supervisor with over 10 years of experience leading high-performance teams in customer service, technical support, and call center operations. Skilled in team supervision, coaching, KPI monitoring, and process improvement, ensuring efficiency and exceptional client satisfaction. Proven ability to motivate and develop agents, implement quality standards, and design strategies that increase productivity and optimize workflows. Bilingual in English and Spanish (C1), with strong communication, adaptability, and problem-solving skills. Passionate about fostering positive team culture, achieving results under pressure, and delivering measurable impact in customer-centric environments.
  • A
    Bilingual Customer Service Agent
    ALORICA GUATEMALA,
    Jan 2015 - Jan 2018 (3 years 1 month)
    ○ Provided customer service and advisory in English and Spanish. ○ Delivered technical support, reimbursement follow-up, and customer retention.
  • Fundacion Carlos Slim
    Group Facilitator
    Fundacion Carlos Slim
  • F
    EIS Facilitator
    Fundación Oxlajunoj
  • S
    Fundraising
    School of Legal Activism and Community Advocacy
  • S
    Strategic Litigation
    School of Legal Activism and Community Advocacy
  • S
    Community Advocacy
    School of Legal Activism and Community Advocacy
Education verified_user 0% verified
  • L
    Law Degree
    Jan 2021 - Current (5 years 4 months)
  • U
    Bachelor's Degree in
    Universidad de San Carlos de Guatemala
    Jan 2021 - Current (5 years 4 months)