J

Joseline Martinez

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Antioquia, Colombia

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work
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Jobs verified_user 0% verified
  • Vet Defender
    Case Manager Supervisor
    Vet Defender
    Mar 2024 - Current (2 years 8 months)
    As Team Leader and Senior Case Manager, I oversee a team of three legal assistants and provide direct support to two attorneys. I
    manage all aspects of case coordination, including client communication, documentation, scheduling, and the timely completion of legal
    filings. In addition to my case management responsibilities, I supervise and train my team to ensure consistent performance and
    adherence to firm standards. I developed and implemented key performance indicators (KPIs) to measure efficiency, quality, and
    service outcomes, as well as a quality assurance (QA) process to monitor accuracy and compliance. I also lead the full training process
    for new and existing team members. Through collaboration with attorne
  • Lean Solutions Group
    Data Label Specialist
    Lean Solutions Group
    Oct 2023 - Mar 2024 (6 months)
    Extracted, reviewed, and categorized large volumes of data from business documents with a consistent accuracy rate of 98%.
    Completed an average of 1,700 tasks per day while maintaining data integrity and confidentiality. Collaborated with team members and
    supervisors to identify process improvements and increase throughput without sacrificing quality. This experience strengthened my
    analytical skills, precision, and ability to maintain focus under high workload conditions.
    Contributed to the standardization of labeling protocols, helping the team improve turnaround time and ensuring consistent output
    across projects.
  • Webhelp
    Business Travel Agent
    Webhelp
    Nov 2022 - Oct 2023 (1 year)
    In this role, I immersed myself in the travel industry, handling diverse tasks through email and phone. I prioritized top-tier service to ensure successful trips for our business clients. Achieving top performer status for five consecutive months, I honed teamwork, attention to detail, multitasking, time management, problem-solving and many other skills.
  • freelance
    Marketing Assistant
    freelance
    Jul 2022 - Jan 2023 (7 months)
    In this role, I deepened my understanding of the multimedia and design industry, contributing to projects for diverse clients including music artists and small businesses. I played a key role in crafting their brand designs. Additionally, I efficiently managed my employer's schedule and provided support to the clients among other administrative taks
  • Teleperformance
    Customer Service Representative
    Teleperformance
    Dec 2021 - Nov 2022 (1 year)
    As the primary point of contact for customers, I managed technical, billing, and general support, maintaining a high level of service while promoting additional services and upgrades. Handling an average of 150 calls per day, I improved my language skills, customer relations, empathy, multitasking, and ability to work under pressure.